CFPB and our Office of Servicemembers Affairs are honored to recognize our nation’s servicemembers, veterans, and their families this Veterans Day.
This Veterans Day, the CFPB would like to
recognize veterans, both within the Bureau and nationwide, to thank them for
We care deeply about protecting veterans and their families in the consumer financial marketplace, and we are especially proud to have more than 180 veterans in our ranks throughout various divisions of the Consumer Financial Protection Bureau.
While you can see hundreds of thousands of complaints in the Consumer Complaint Database, these complaints are much more than just data to us. They reflect real and tough challenges people face every day as they try to navigate the financial world. Now we’re giving you the choice to publish your story in our Consumer Complaint Database and help others see what’s happening in the financial marketplace. Learn more about how we’re lifting your voice.
Yesterday, I had the honor of meeting Whitney, a star member of our team who answers calls from consumers. She’s personally helped more than 2,000 people who have called in about financial products and services. I sat in on three of her calls: A woman checking the status of her auto loan complaint, A homeowner […]
Today, we’re issuing one of our most important rules to date, the Ability-to-Repay rule. It’s designed to assure the reliability of mortgages – making sure that lenders offer mortgages that consumers can actually afford to pay back. This is a simple, obvious principle that needs to be cemented in the housing market. In the run-up […]
Today, in close partnership with our fellow banking regulators, we are ordering three subsidiaries of the American Express Company to put some $85 million back into the wallets of consumers. The subsidiary companies will modify various credit card practices found to be illegal, make full refunds to approximately 250,000 customers, and pay $14.1 million in […]
Today we are expanding our consumer response system to take consumer complaints on checking and savings accounts. These accounts play a critical role in the lives of most Americans, but they can also be a source of great frustration. Since last year, we have helped consumers bring concerns about credit cards and mortgages to the attention of their financial institutions. Adding deposit accounts is an important step.
In November of 2011, we asked you to help us streamline the regulations we inherited from seven Federal agencies. Today we launched our Regulation Streamlining Feedback Web Tool . This tool allows you to give input on ways to streamline the regulations the CFPB inherited under the Dodd-Frank Wall Street Reform and Consumer Protection Act. […]
Over my years of public service, I’ve met a lot of hard-working people who regularly send money transfers, or remittances, to family members and others abroad. Remittances from the U.S. to other parts of the world total in the tens of billions of dollars each year. Remittance senders are a diverse group from every income […]
Today, I attended my first public meeting of the Financial Literacy and Education Commission. Financial education has been a passion of mine for years. The ability to understand and control one’s finances is one of the most important life skills. It creates a path to economic independence and mobility. I view it as fundamental to […]
In the months since the CFPB officially opened its doors, the Bureau has been moving at full speed to engage consumers and bring greater transparency to the financial marketplace. We’ve been hard at work building our consumer response system, creating our Know Before You Owe campaigns, and forming a strong foundation for our supervision, examination, […]
Today, I was appointed by President Obama to serve as the first Director of the Consumer Financial Protection Bureau. I am honored by this opportunity to continue my work on behalf of consumers. And I am energized by the responsibilities and challenges facing the Bureau. The importance of this day has less to do with […]
Today, I addressed the National Association of Attorneys General. It was good to see some old friends and new faces – State attorneys general from around the country. Prior to coming here, I had the honor of serving as Ohio’s Attorney General. In that role, I had the privilege of being on the front lines […]