Complaint snapshot: An analysis of debt collection complaints
We recently published a Complaint Snapshot report, which provides an overview of trends across consumer complaints. We also took a focused look at debt collection complaints.
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Complaints show military families and non-military families have different experiences in the financial marketplace
This month's 50-state report shows that servicemembers are more likely to submit complaints about some financial products compared to non-servicemembers, such as debt collection, but are less likely than non-servicemembers to submit complaints about other products, such as mortgages. Overall the report shows that servicemembers may face different problems in the financial marketplace than non-servicemembers.
The voice of the consumer
Our recent report discusses companies’ responses to complaints and consumers’ perspectives on the complaint process and company responses.
Top five consumer financial complaints reported across the U.S.
Our recent report discusses the most common financial complaints reported by consumers across the 50 states and D.C.
Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report
We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016.
What happens to you counts
What 1 million complaints – and people from all over the U.S. – tell us about the financial marketplace
Working to continually improve the complaint process for all
On August 1, 2016 we will publish a notice of a proposed information collection in the Federal Register.
Consumers Count: Responding with resources
Learn about the five financial products and services we’ve received the most complaints about in the last 5 years. Check out the resources we’ve created to help you understand credit cards, debt collection, mortgages, credit reports, banking accounts, and more.
You have the right to talk to a real person
When you have an issue with a financial product or service, you have the right to have your complaint heard and responded to. Many people submit complaints to us online on their own, but did you know that you can also call our toll-free number to talk to a real person and get help submitting a complaint?
This month’s Complaint Report: Credit reporting issues
In the past month, credit reporting complaints showed the greatest monthly percentage increase compared to other products the CFPB accepts complaints about (including debt collection, mortgages and credit cards – to name a few). Check out this month’s report to see trends across all consumer complaints.