This summer, we had the pleasure of meeting Dani who shared her story with us. Her story was similar to many of the stories we receive on student debt. She was struggling to make ends meet and pay down her student loans.
Listening to and elevating your voice matters to us because we are a federal agency devoted to protecting consumers. When you speak up, you offer invaluable insight into the financial products and services consumers depend on. Telling us about your experiences helps us to better serve you and make the financial marketplace work for Americans.
In Jorge’s words, “Within two weeks, everything was finalized . . . [I got] a letter saying it’s gone.” He continued, “Having a good credit score and a clean credit record is always good. No one was going to help me with my problem – and I took charge, by contacting the CFPB.”
We know that buying a home can be complicated, and that’s why we’ve created tools to help home buyers understand and shop for mortgages. We’re glad that Navid and his wife got the help they needed, and we’re here for you, too!
Imagina que alguien te dice que tú debes dinero por una deuda que ya pagaste. ¿Te molesta y te frustra, verdad? Además, te cuesta más dinero y más tiempo.
Imagine being told that you owe money for a debt you’ve already paid. It’s not only annoying, but frustrating, right? Not to mention expensive and time-consuming.
We’re glad Venida got the help she needed, and we want to make sure that you know that we’re here for you too.
We were glad to be there for Harry and Ari – they shared their story with us and got the help they needed.
We’re glad William got the help he needed, and we want to make sure that you know that we’re here for you too.
We understand that fear – it’s why we built our Paying for College tool. It helps students and recent graduates inform themselves about the true cost of college and the repayment options available after graduation.
Your stories matter to us. They inspire and inform the work we do. They can help us spot issues in the financial markets, illustrate challenges people are having, uncover insights into the products and services you depend on, and identify and fix problems before they become major issues. The result is a better outcome for everyone – a fair financial marketplace.
Mike’s not that different from most consumers. Like so many of us he makes sacrifices to get the things he wants. And he knows that the only way to get closer to his dreams is to plan ahead. And that’s what saving is all about. We understand that it’s not always easy to put money […]
We hear often from consumers with questions and concerns about foreclosure. Last week, the Federal Reserve released a video that may be helpful.
Many homeowners across the country have gone through foreclosure in recent years. Sometimes the process left unanswered questions and concerns about how the foreclosure was handled. In some cases, servicers may have made major avoidable errors. Several financial regulators established the Independent Foreclosure Review to assist borrowers in getting answers and possibly compensation in the event of errors.
Delinquencies. Defaults. Foreclosures. Let’s face it: before the housing crisis, these and many other terms were foreign to many of us. Since 2008, however, they’ve become much more commonplace across America. There’s no doubt that the mortgage servicing market can be confusing for the average consumer to understand and navigate. And it’s even more overwhelming […]