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Category: At the CFPB | Category: Info for consumers |
Published

You have the right to be heard

Listening to and elevating your voice matters to us because we are a federal agency devoted to protecting consumers. When you speak up, you offer invaluable insight into the financial products and services consumers depend on. Telling us about your experiences helps us to better serve you and make the financial marketplace work for Americans.

Category: Info for consumers |
Published

Removing an outdated bankruptcy from a credit report: Jorge’s story

In Jorge’s words, “Within two weeks, everything was finalized . . . [I got] a letter saying it’s gone.” He continued, “Having a good credit score and a clean credit record is always good. No one was going to help me with my problem – and I took charge, by contacting the CFPB.”

Category: Info for consumers |
Published

Everyone has a story—what’s yours?

Your stories matter to us. They inspire and inform the work we do. They can help us spot issues in the financial markets, illustrate challenges people are having, uncover insights into the products and services you depend on, and identify and fix problems before they become major issues. The result is a better outcome for everyone – a fair financial marketplace.

Category: Info for consumers |
Published

Save like Mike

Mike’s not that different from most consumers. Like so many of us he makes sacrifices to get the things he wants. And he knows that the only way to get closer to his dreams is to plan ahead. And that’s what saving is all about. We understand that it’s not always easy to put money […]

Category: Info for consumers |
Published

Learn more about the Independent Foreclosure Review

We hear often from consumers with questions and concerns about foreclosure. Last week, the Federal Reserve released a video that may be helpful.

Many homeowners across the country have gone through foreclosure in recent years. Sometimes the process left unanswered questions and concerns about how the foreclosure was handled. In some cases, servicers may have made major avoidable errors. Several financial regulators established the Independent Foreclosure Review to assist borrowers in getting answers and possibly compensation in the event of errors.

Watch the video to learn more.

Category: Policy and compliance |
Published

What the proposed mortgage servicing rules could mean for you

Delinquencies. Defaults. Foreclosures. Let’s face it: before the housing crisis, these and many other terms were foreign to many of us. Since 2008, however, they’ve become much more commonplace across America. There’s no doubt that the mortgage servicing market can be confusing for the average consumer to understand and navigate. And it’s even more overwhelming […]