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Category: At the CFPB | Category: Info for consumers |

Improving how the CFPB gathers feedback

At the CFPB, we are committed to delivering trustworthy, impartial, accurate and timely information to the people we serve. To maintain this commitment we provide clear, impartial answers to hundreds of financial questions on Ask CFPB. Ask CFPB offers information you can use to make more informed choices about your money. Ask CFPB helps more than 6 million people do so each year and has helped more than 43 million lifetime users.

Category: Data, research, and reports |

Data spotlight: Older adults living in mobile homes

The CFPB’s Data Spotlight report examines the characteristics of older adults living in mobile homes. Many older adults living in mobile homes are burdened by housing costs and frequently struggle to afford regular living expenses.

Category: Policy and compliance |

Overcharging for add-on products on auto loans

The Division of Supervision, Enforcement, and Fair Lending is taking action against sloppy servicing practices that cause consumer harm, such as unfair practices that may occur when add-on products terminate. We will continue to scrutinize servicer practices to make sure that borrowers aren’t overcharged when their loans end early.

Category: Info for consumers |

Transcript Withholding Holds Back Workers and Wages

Millions of students seek postsecondary degrees in the hope that advancing their education will lead to better job opportunities, higher earnings, and greater economic security for themselves and their families. But many institutions of higher education are precluding students from making professional and educational gains by withholding their official transcripts to collect education-related debts.

Category: Director's notebook |

Protecting families and honest businesses from debt collection abuses

Financial companies that collect and process loan payments play a critical role in consumer finance markets. The Consumer Financial Protection Bureau (CFPB) is the primary federal regulator of the consumer debt collection industry, and today, we submitted our annual report to Congress on the Fair Debt Collection Practices Act (FDCPA).

Category: Info for consumers |

Consumers on course to save $1 billion in NSF fees annually, but some banks continue to charge these fees

A number of large banks are eliminating non-sufficient fund (NSF) fees on checking accounts, cutting total NSF fee volume by about 50%, or $1 billion, annually. Other banks continue to charge these fees. The Bureau is closely scrutinizing whether and when charging these fees may be unlawful.

Category: Info for consumers | Category: Policy and compliance |

Busting myths about bankruptcy and private student loans

It is a myth that student loans are not dischargeable in bankruptcy. Some private student loans require a showing of “undue hardship” and an adversary proceeding within the bankruptcy in order for the loans to be discharged, while other types of student loans are treated the same as other unsecured consumer debt.