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Category: Policy and compliance | Category: Data, research, and reports |
Published

Reporting to Congress about fair debt collection

Today, we presented our annual report to Congress on the Fair Debt Collection Practices Act (FDCPA.) From the report: “This report covers much good work done together over the past year by the CFPB and the FTC. In the last year, we began an important new chapter in the history of the FDCPA. Under the […]

Category: Policy and compliance |
Published

Temporarily delaying the implementation of our international remittance transfer rule

Updated on August 8, 2013: The remittance rule goes into effect October 28, 2013. Visit the remittance rule page for additional information regarding the rule including the most recent updates. In November, we announced that we would be proposing to make some limited amendments to our new international remittance transfer rule. We also announced that […]

Category: Policy and compliance |
Published

New rules, fewer runarounds for mortgage borrowers

When you take out a mortgage loan to buy a home, you trust the mortgage servicing industry to work. Mortgage servicers are responsible for sending you bills, processing your payments, answering your questions, and addressing any problems that may arise. When servicers fall down on the job, that can have serious consequences for consumers. People […]

Category: Policy and compliance |
Published

Putting the ‘service’ back in ‘mortgage servicing’

Today, we’re proposing new mortgage servicing rules. So, what’s mortgage servicing and why does it need the new rules? The short answer is that mortgage servicing is the processing of mortgage payments. That may sound simple, but as many borrowers have learned in the aftermath to the financial crisis, it can get complicated very quickly. […]

Category: Data, research, and reports |
Published

The CARD Act Conference: What We Learned

Last month, one year after the date that many CARD Act provisions took effect, the CFPB held a conference on the credit card marketplace. Credit card issuers, credit rating agencies, academics, consumer groups, and federal agencies were all represented. Eight attendees delivered presentations providing a time series look at market changes. The CFPB has summarized […]

Category: Policy and compliance |
Published

The Credit CARD Act turns one

One year ago many provisions of the Credit CARD Act took effect. To mark this occasion, the CFPB held a conference to examine what has happened in the past year in the credit card market. Here’s what we learned. First, the law has brought about some important changes for consumers. For example, a study prepared […]