Arbitration study preliminary results
In section 1028(a) of the Dodd-Frank Act, Congress instructed us to study the use of pre-dispute arbitration contract provisions in connection with the...
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
2013 CFPB annual employee survey results
More than 80 percent of the CFPB employee population responded to the second annual employee survey we conducted between July 15, 2013, and August 15, 2013.
CFPB independent audit of selected operations and budget, fiscal year 2013
In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau.
Understanding the effects of certain deposit regulations on financial institutions’ operations
Consumer financial markets do not always operate efficiently and fairly.
Navigating the market
To understand the wide range of information sources consumers could be exposed to in making financial decisions, we commissioned a study of the size and...
Empowering low income and economically vulnerable consumers
The low-income and economically vulnerable population includes as many as 100 million people.
Semi-Annual Report to Congress
This report is our fourth Semi-Annual Report to the president and to Congress, in fulfillment of our statutory responsibility.
Annual Report of the CFPB Student Loan Ombudsman 2013
The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.
CARD Act report
On Oct 1, 2013, we released a report detailing how the Credit Card Accountability Responsibility and Disclosure Act of 2009 (CARD Act) reduced penalty fees...
Financial empowerment training for social service programs
We recognize that social service agencies are a trusted resource for some consumers.
Public service and student debt
We estimate that more than 25 percent of the U.S. labor force works in public service.
Supervisory Highlights: Summer 2013
Our mission is to help ensure a financial services marketplace that operates in accordance with federal consumer financial law and works well for both...
Mid-year snapshot of private student loan complaints
Last October, we published the Annual Report of the CFPB Student Loan Ombudsman focused on private student loan complaints received.
Plain Writing Act compliance report 2013
We’ve adopted plain language as a core principle for all of our consumer-facing content.
Financial literacy annual report
Improving financial literacy requires more than simply providing consumers with more information.
A Snapshot of Complaints Received
We began accepting consumer complaints on July 21, 2011 and we now accept complaints related to credit cards, mortgages, bank accounts and services, private...
The CFPB study of overdraft programs
On June 11, 2013, we released a report that raises concerns about the ability of consumers to anticipate and avoid overdraft costs on their checking accounts.
Feedback from the financial education field
We've initiated an outreach program to listen to and engage the many stakeholders who have an interest in improving consumers' abilities to make informed...
Student loan affordability
This report analyzes and discusses public comments submitted in response to a Request for Information Regarding an Initiative to Promote Student Loan...
Transforming the financial lives of a generation of young Americans
The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 directs the Office of Financial Education within the CFPB to educate American...
White paper on payday loans and deposit advance products
During the past year, the Bureau has engaged in an indepth review of short-term small dollar loans, specifically payday loans extended by nondepository...
Senior Designations for Financial Advisers
The Dodd-Frank Wall Street Reform and Consumer Protection Act directs the Office of Financial Protection for Older Americans in the Bureau (CFPB or Bureau)...
No FEAR Act annual report
The CFPB presents its Notification and Federal Employee Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) Annual Report for Fiscal Year (FY) 2012.
Semi-Annual Report
The CFPB presents its third Semi-Annual Report to the President and to Congress, in fulfillment of its statutory responsibility and commitment to...
Consumer Response Annual Report
On July 21, 2011, the Bureau began consumer response operations as the nation's first federal agency specifically mandated to protect American consumers in...