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Research and reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

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Category: Industry and markets |
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Arbitration study preliminary results

In section 1028(a) of the Dodd-Frank Act, Congress instructed us to study the use of pre-dispute arbitration contract provisions in connection with the offering or providing of consumer financial products or services.