Reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

Data point: Mortgage trends

This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).

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The Office of Servicemember Affairs: Charting our course through the military lifecycle

This report introduces the Office of Servicemember Affairs' new focus: charting the financial issues a servicemember faces throughout his or her military...

Published MAY 15, 2017

Update from the CFPB Student Loan Ombudsman: Transitioning from default to an income-driven repayment plan

This is an update from the CFPB Student Loan Ombudsman containing an initial analysis of information provided by student loan servicers on the repayment...

Industry and markets

Published MAY 10, 2017

Key dimensions of the small business lending landscape

This paper reflects initial findings of the Bureau's research on the small business lending market. It provides a preliminary understanding of the small...

Industry and markets

Published APR 27, 2017

Diversity and Inclusion in the Mortgage Industry: Readout from an opening roundtable

This report summarizes strategies for promoting diversity and inclusion used by mortgage industry participants as discussed at the Bureau's initial...

Consumer education and empowerment

Published APR 27, 2017

Tracking success in financial capability and empowerment programs

This report provides a recommended core set of five financial outcomes for programs to track. The purpose is to assist the field of financial capability and...

Supervisory Highlights

Published APR 26, 2017

Supervisory Highlights: Spring 2017

In this issue of Supervisory Highlights, we report examination findings in the areas of mortgage servicing, mortgage origination, student loan servicing...

Consumer complaint

Published APR 25, 2017

Monthly Complaint Report, Vol. 22

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

To Congress

Published APR 11, 2017

Fair Lending Report 2016

This report describes our fair lending activities in prioritization, supervision, enforcement, rulemaking, interagency coordination, and outreach for...

To Congress

Published APR 07, 2017

Equal Employment Opportunity (EEO) program status report for fiscal year (FY) 2016

We follow specific standards for maintaining affirmative employment programs and take steps to ensure that policies, practices, and procedures are conducted...

To Congress

Published APR 07, 2017

No FEAR Act annual report for fiscal year 2016

The CFPB presents its Notification and Federal Employee Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) annual report of fiscal year (FY) 2016.

Consumer complaint To Congress

Published APR 03, 2017

2016 Consumer Response annual report

We began consumer response operations on July 21, 2011, as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.

Consumer education and empowerment

Published MAR 30, 2017

A guide for advancing K-12 financial education

Financial education in grades K-12 can reach consumers at a pivotal point. This resource guide connects community and education leaders with information...

Consumer complaint

Published MAR 28, 2017

Monthly Complaint Report, Vol. 21

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

To Congress

Published MAR 21, 2017

Fair Debt Collection Practices Act annual report 2017

Sixth annual report to Congress on the Fair Debt Collection Practices Act.

Consumer education and empowerment

Published MAR 16, 2017

The power of light-touch financial education: A demonstration with credit card revolvers

Rules-based educational messages are low-cost and scalable, and can be effective. Exposure to a guideline reminding consumers to be cognizant of credit card...

Supervisory Highlights

Published MAR 02, 2017

Supervisory Highlights Consumer Reporting Special Edition

In this issue of Supervisory Highlights, we share findings from recent supervisory examination observations in consumer reporting. These observations...

Consumer education and empowerment

Published FEB 28, 2017

Consumer insights on managing spending

This report describes CFPB research on approaches to helping consumers manage their spending, such as approaches that would give consumers real-time...

Consumer complaint

Published FEB 28, 2017

Monthly Complaint Report, Vol. 20

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer education and empowerment

Published FEB 10, 2017

Personal finance teaching pedagogy

The CFPB researched the childhood origins of financial capability and well-being to identify those roots and to find promising practices and strategies to...

Consumer complaint

Published FEB 08, 2017

Monthly Complaint Report, Vol. 19

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

To Congress

Published JAN 23, 2017

Consumer Financial Protection Bureau Independent Audit of Selected Operations and Budget, Fiscal Year 2016

In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau. The purpose of this audit is...

Office of Research Publication

Published JAN 12, 2017

Consumer Experiences With Debt Collection: Findings From the CFPB’s Survey on Consumer Views on Debt

This report presents the results of the Survey of Consumer Views on Debt, which was conducted by the CFPB between December 2014 and March 2015 to better...

By Office of Research

Industry and markets

Published JAN 12, 2017

Market Snapshot: Online debt sales

This report provides an introduction to the online marketplace for charged-off debt.

Consumer complaint

Published JAN 05, 2017

Snapshot of older consumers and student loan debt

The number of consumers age 60 and older with student loan debt has quadrupled over the last decade in the United States, and the average amount they owe...

To Congress

Published JAN 03, 2017

Report of the Consumer Financial Protection Bureau pursuant to section 1017(e)(4) of the Dodd-Frank Act

The CFPB is pleased to present this report to the Committees on Appropriations of the United States Senate and House of...

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