Category: Consumer Complaint

Monthly Complaint Report, Vol. 25

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. 

Our standard monthly complaint reports provide timely information and insights into the type of complaints consumers are submitting with spotlights on a product or market and a city and state. This special edition Monthly Complaint Report takes a closer look at companies’ responses to complaints and consumers’ perspectives on the complaint process and company responses.  

Full report

Read the full report