Credit reporting complaint snapshot
Listening to consumers and reviewing and analyzing their complaints is an integral part of our work in understanding issues in the financial marketplace...
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
Supervisory Highlights: Winter 2013
Our mission is to help ensure a financial services marketplace that operates in accordance with federal consumer financial law and works well for both...
Rigorous evaluation of financial capability strategies: Why, when, and how
This report presents insights that can be helpful to researchers, practitioners, and funders undertaking or contemplating rigorous research into the...
Growing our human capital: Annual report to Congress
Every year, we provide Congress with a report on our plans for training and workforce development, workplace flexibilities, and recruitment and retention.
Report of the CFPB pursuant to section 1017(e)(4) of the Dodd-Frank Act
Pursuant to Section 1017(e)(4) of the Dodd-Frank Act, and our commitment to accountability and transparency, we are pleased to present this report to the...
2013 College credit card agreements
This report to Congress is based on the information and agreements submitted to the CFPB by credit card issuers.
Financial report fiscal year 2013
As our resources grow and as we do more to protect the rights of consumers, it is also important to be transparent in reporting our performance and the...
Arbitration study preliminary results
In section 1028(a) of the Dodd-Frank Act, Congress instructed us to study the use of pre-dispute arbitration contract provisions in connection with the...
2013 CFPB annual employee survey results
More than 80 percent of the CFPB employee population responded to the second annual employee survey we conducted between July 15, 2013, and August 15, 2013.
CFPB independent audit of selected operations and budget, fiscal year 2013
In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau.
Understanding the effects of certain deposit regulations on financial institutions’ operations
Consumer financial markets do not always operate efficiently and fairly.
Navigating the market
To understand the wide range of information sources consumers could be exposed to in making financial decisions, we commissioned a study of the size and...
Empowering low income and economically vulnerable consumers
The low-income and economically vulnerable population includes as many as 100 million people.
Semi-Annual Report to Congress
This report is our fourth Semi-Annual Report to the president and to Congress, in fulfillment of our statutory responsibility.
Annual Report of the CFPB Student Loan Ombudsman 2013
The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.
CARD Act report
On Oct 1, 2013, we released a report detailing how the Credit Card Accountability Responsibility and Disclosure Act of 2009 (CARD Act) reduced penalty fees...
Financial empowerment training for social service programs
We recognize that social service agencies are a trusted resource for some consumers.
Public service and student debt
We estimate that more than 25 percent of the U.S. labor force works in public service.
Supervisory Highlights: Summer 2013
Our mission is to help ensure a financial services marketplace that operates in accordance with federal consumer financial law and works well for both...
Mid-year snapshot of private student loan complaints
Last October, we published the Annual Report of the CFPB Student Loan Ombudsman focused on private student loan complaints received.
Plain Writing Act compliance report 2013
We’ve adopted plain language as a core principle for all of our consumer-facing content.
Financial literacy annual report
Improving financial literacy requires more than simply providing consumers with more information.
A Snapshot of Complaints Received
We began accepting consumer complaints on July 21, 2011 and we now accept complaints related to credit cards, mortgages, bank accounts and services, private...
The CFPB study of overdraft programs
On June 11, 2013, we released a report that raises concerns about the ability of consumers to anticipate and avoid overdraft costs on their checking accounts.
Feedback from the financial education field
We've initiated an outreach program to listen to and engage the many stakeholders who have an interest in improving consumers' abilities to make informed...