What should I do if I was harmed by a company with which the CFPB has announced a settlement?
Generally, if the settlement requires consumers to receive payments as a result of the CFPB’s action, either the company or the CFPB (or a third-party administrator working for the CFPB) will make payments directly to those consumers.
If you believe you were harmed by a company and would like more information about the settlement, you can learn more about cases where the CFPB is administering the compensation. These pages will contain information about what, if anything, affected consumers need to do.
Watch out for scammers claiming that they will help you with your claim. When large numbers of consumers get refunds, scammers sometimes pop up. The scammer may charge you a fee or offer to help you in order to steal your personal information. If someone tries to charge you to submit a complaint to the CFPB or to get a refund you are due, tries to get you to disclose your personal information, or asks you to cash a check and send a portion to a third party in order to “claim your refund,” it’s likely a scam.
Take the next step
Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.