What military families should know about payday loans
Starting today, you can submit payday complaints to us. So this seems a good time to remind you that if you are a servicemember on active duty you, your...
Blog
What we’re hearing from private student loan borrowers
Today, we released a mid-year update analyzing complaints from private student loan borrowers. The update explores some of the challenges consumers face...
Our contact center is closed tomorrow, but you can still reach us online
Taking consumer complaints is an important part of what we do, and we're always working to provide you with the best complaint handling services we can. To...
Dig in: Releasing credit report and money transfer complaint data
We promised more expansions and improvements to the Consumer Complaint Database and, just in time for the National Day of Civic Hacking, we’re delivering on that promise.
Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans
What are you going to make with #CFPBdata? Last summer, we launched our Consumer Complaint Database featuring data about credit card complaints. Today...
Meet someone who has personally worked with more than 2,000 consumers
Yesterday, I had the honor of meeting Whitney, a star member of our team who answers calls from consumers. She's personally helped more than 2,000 people...
Update: Join us for a field hearing in Des Moines
We have announced the location for our field hearing in Des Moines, Iowa on the Bureau's Consumer Complaint Database. The hearing will take place on...
Twitter: Let’s chat!
We're excited to co-host a twitter chat with the Federal Trade Commission and the General Services Administration as part of National Consumer Protection...
So, how do I submit a complaint?
This post is part of a series for National Consumer Protection Week We began taking credit card complaints in July 2011, and we now can help with complaints...
Sharing consumer complaint data with state agencies
We help consumers with complaints about credit cards, mortgages, student loans, checking accounts, savings accounts, credit reporting, bank services, and...
Now accepting credit reporting complaints
In the past year we have taken big steps toward making consumer financial markets work better for consumers and responsible companies, and consumer...
Updates to the consumer complaint database
We're excited to announce that we're no longer in beta with our consumer complaint database. We launched the beta version on June 19th publishing...
Meet Greg from Michigan
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Falling behind on your student loans? Know your options.
At the Bureau, we are working to understand the impact of the recession on young consumers and to learn more about what increasing levels of student debt...
Making consumer complaints available to the public
Today marks a major step forward in our work to protect consumers. In a first by a federal financial regulator, the Bureau will share with the public...
CFPB Ombudsman’s Office — A resource available to you
Did you know that the CFPB Ombudsman's Office is a resource that is available to you? We are an independent, impartial, and confidential resource to help...
Protecting Older Americans from financial abuse
We took an important step today towards looking out for older American consumers. Director Richard Cordray announced a public inquiry to learn more about...
Paying for College: Help us make it easier for you to choose
April is a time when students and their families anxiously await their college acceptance letters. But for families across the country, the good news of...
Consumer response now sharing complaints with FTC Consumer Sentinel
The Dodd-Frank Act requires the CFPB to share consumer complaint information with the Federal Trade Commission ("FTC") and other state and federal agencies...
Who is going to help with your complaint about an auto or installment loan?
We recently launched the first phase of a new system to help consumers who have problems with auto loans and other types of installment loans, such as loans...
Our student loan complaint system is open for business
If you have a complaint about student loans, we are ready to hear from you. For the first time, a single agency is now responsible for watching out for all...
Our second National Consumer Protection Week
This week is National Consumer Protection Week. The Bureau and other federal agencies participate in this week to help consumers safely navigate the markets...
Advancing consumers’ interests
Today we are expanding our consumer response system to take consumer complaints on checking and savings accounts. These accounts play a critical role in the...
A video message from Rich Cordray
Rich Cordray, the new Director of the CFPB, has recorded a message about the extraordinary privilege he sees in working on behalf of American consumers.
CFPB mortgage complaint system is up and running
The CFPB is accepting mortgage complaints from consumers who have experienced difficulties in the housing market, including problems related to mortgage...