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Category: At the CFPB |
Published

Mortgage Servicer Communication: Strategies during the COVID-19 pandemic

The COVID-19 pandemic is presenting one of the biggest challenges to the mortgage servicing industry since the Great Recession. There are an estimated 3 million delinquent loans, including more than 2 million loans in long-term forbearance. The Bureau is closely monitoring how servicers are handling the increased volume and emphasizes the importance of good communication especially at a time when so many homeowners are distressed. The Bureau also encourages servicers to use all available tools to reach struggling homeowners.

Category: At the CFPB |
Published

More CFPB resources available in multiple languages

Consumers who are of limited English proficiency face unique challenges in learning about and accessing financial services. Watch our webinar to learn how CFPB is working to make our resources accessible to everyone.

Category: At the CFPB | Category: Data, research, and reports |
Published

A report on the Bureau’s Building a Bridge to Credit Visibility Symposium

This report on the Bureau’s September 17th, 2018 Building a Bridge to Credit Visibility Symposium summarizes the panel discussions that took place during the event, and highlights the key themes that stood out from those conversations.

Category: At the CFPB | Category: Data, research, and reports |
Published

Encouraging innovation in expanding credit access: 2018 Fair Lending Report to Congress

This report describes our fair lending activities in supervision, enforcement, guidance and rulemaking, interagency coordination, and outreach for calendar year 2018.

Category: At the CFPB |
Published

Transforming the way we engage

This week the Bureau begins the process of transforming the Bureau’s Stakeholder Outreach and Engagement work, which includes transitioning from former modes of outreach, to a new strategy to increase high quality feedback. Earlier this year, the Bureau put out a Request for Information (RFI) on External Affairs’ (EA) external engagements.