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Category: At the CFPB | Category: Info for consumers |
Published

Improving how the CFPB gathers feedback

At the CFPB, we are committed to delivering trustworthy, impartial, accurate and timely information to the people we serve. To maintain this commitment we provide clear, impartial answers to hundreds of financial questions on Ask CFPB. Ask CFPB offers information you can use to make more informed choices about your money. Ask CFPB helps more than 6 million people do so each year and has helped more than 43 million lifetime users.

Category: At the CFPB | Category: Info for consumers |
Published

Designing for the people we serve

We believe our work should be rooted in research and experience from the people we serve. For many, our website’s homepage is the front door to the CFPB. We are excited to unveil our homepage redesign which considered feedback from dozens of people like you.

Category: At the CFPB |
Published

New effort focused on financial issues facing rural communities

The Consumer Financial Protection Bureau has launched a new initiative to focus on financial issues facing rural America. Our effort will initially focus on rural banking deserts, discriminatory and predatory agricultural credit, and manufactured housing.

Category: At the CFPB |
Published

Rising car prices means more auto loan debt

Due to its size and impact on Americans’ everyday lives, we are closely monitoring auto lending. As the economy recovers, we need to ensure that the market is fair, transparent, and competitive – and is working for consumers.

Category: At the CFPB |
Published

Know your data: Our updated list of reporting companies

Your consumer reporting files affect your ability to get a loan, a job, an apartment, and other essentials of life. But, do you know where and how to request your consumer reports and what you can do once you order them? Find out in our list of consumer reporting companies!

Category: At the CFPB |
Published

CFPB calls tech workers to action

The CFPB encourages programmers, data scientists and others with knowledge of the algorithms and technologies used by companies, and who know of potential discrimination or other misconduct within our authority, to report it to the CFPB.

Category: At the CFPB |
Published

The Bureau continues to fight to help alleviate housing insecurity through its Tech Sprint Program

As part of CFPB’s continued effort to combat housing insecurity and promote racial equity, the Bureau is partnering with the Department of Housing and Urban Development to lead a tech sprint on post-pandemic housing challenges. We are asking participants to develop innovative digital tools to raise visibility of housing assistance resources focused on alleviating challenges faced by those with housing insecurity and aiding the connection of housing insecure households and the small landlords that serve them to those providing aid.

Category: At the CFPB |
Published

Mortgage Servicer Communication: Strategies during the COVID-19 pandemic

The COVID-19 pandemic is presenting one of the biggest challenges to the mortgage servicing industry since the Great Recession. There are an estimated 3 million delinquent loans, including more than 2 million loans in long-term forbearance. The Bureau is closely monitoring how servicers are handling the increased volume and emphasizes the importance of good communication especially at a time when so many homeowners are distressed. The Bureau also encourages servicers to use all available tools to reach struggling homeowners.