Seeking answers for struggling student loan borrowers
Today, we're asking several players in the student loan industry to find out what progress they've made. We're looking to find out what loan modification...
Blog
Are unpaid debts a military career-killer?
Servicemembers, veterans and military families have submitted more than 11,000 debt collection complaints to the CFPB since we began accepting them in July...
A New Year’s resolution to conquer your student debt
For all of you faced with student loan payments and crafting New Year’s resolutions to conquer your debt, we’ve put together some tips to help you navigate through the noise.
Sunshine for college credit card agreements
Today, we're releasing a report that looks at deals between financial institutions and colleges to market credit cards to students. This year we found that...
Social Security disability income shouldn’t mean you don’t qualify for a mortgage
Today, we're reminding lenders that placing unnecessary documentation requirements on recipients of Social Security disability income, including disabled...
Veterans: Take advantage of student loan forgiveness, but don’t let it damage your credit
We encourage all consumers to check their credit report regularly, but we want to especially encourage veterans who use this benefit to be sure that their...
We can help you fight improper actions by debt collectors: Venida’s story
We’re glad Venida got the help she needed, and we want to make sure that you know that we’re here for you too.
Save the date: Join us for a Credit Union Advisory Council meeting in Washington, D.C.
RSVP to join us for a Credit Union Advisory Council meeting in Washington, D.C., where we’ll discuss overdrafts and consumer complaints.
National City Bank settlement administrator will contact eligible borrowers soon
Last year, together with the Department of Justice, we filed a complaint against National City Bank (National City) for discriminating in mortgage loan...
Special notice for Corinthian students
We announced a lawsuit against for-profit college chain Corinthian Colleges, Inc. We allege that the company lured in tens of thousands of students to take...
Working together to protect student veterans
We're joining the Departments of Veterans Affairs (VA), Defense (DoD), and Education (ED) to better protect servicemembers, veterans, and their family...
We’ve extended the comment period for our complaint narrative policy
Last week, we proposed a policy to give consumers the option to share the stories behind their complaints in our public Consumer Complaint Database. Based...
Everyone has a story—what’s yours?
Your stories matter to us. They inspire and inform the work we do. They can help us spot issues in the financial markets, illustrate challenges people are...
Live from El Paso!
Today, we held a field hearing on consumer complaints in El Paso, Texas. The event featured remarks from Director Richard Cordray, as well as testimony from...
Save the date, El Paso!
Join us for a field hearing in El Paso, Texas on consumer complaints. The hearing will take place on Thursday, July 17 at 10:30 a.m. MDT. The event will...
We’re training housing counselors on the new mortgage servicing rules
Since last December, we’ve provided on-site and virtual trainings to more than 5,000 housing counselors in more than twenty cities.
We participated in the National Day of Civic Hacking (again)
During the event, we participated and watched representatives from traditionally disconnected groups work together on some of the most pressing issues...
Behind the numbers: Servicemember complaints
In the Snapshot of complaints received from servicemembers, veterans, and their families that we're releasing today, you'll find the types and trends of...
We’ve heard more than 300,000 complaints. Should we hear from you?
Every complaint helps us in our work to supervise companies, enforce federal consumer financial laws, and write better rules and regulations. You speaking...
We asked about your student loans and you answered
In particular, we frequently hear that the process to allocate an extra payment to your loan with the highest interest rate – generally the best way to...
New feedback system for GI Bill and Tuition Assistance recipients
Today, the CFPB is very pleased to join the Departments of Veterans Affairs, Defense, Education, and Justice, as well as the Federal Trade Commission, in...
Servicemembers, you have new mortgage protections in 2014
For military families, this means that when they seek help for a troubled mortgage or have to move because of Permanent Change of Station (PCS) orders, they...
Helping student loan borrowers stay afloat
This morning, CFPB Director Richard Cordray, Education Secretary Arne Duncan, and Acting Deputy Treasury Secretary Mary Miller convened a meeting with the...
Your chance to weigh in on debt collection practices
We're considering issuing rules for the debt collection industry, but first we want to hear from you so we can learn more about the debt collection system...
You can submit a payday loan complaint
Payday loans are typically marketed as a way to get quick cash when you need it. They are generally for small amounts due quickly, like on your next payday...