Blog | Consumer Financial Protection Bureau

Info for consumers

Published NOV 17, 2014

Veterans: Take advantage of student loan forgiveness, but don’t let it damage your credit

We encourage all consumers to check their credit report regularly, but we want to especially encourage veterans who use this benefit to be sure that their...

By Rohit Chopra and Holly Petraeus

Info for consumers

Published SEP 23, 2014

We can help you fight improper actions by debt collectors: Venida’s story

We’re glad Venida got the help she needed, and we want to make sure that you know that we’re here for you too.

By Ashley Gordon

At the CFPB

Published SEP 19, 2014

Save the date: Join us for a Credit Union Advisory Council meeting in Washington, D.C.

RSVP to join us for a Credit Union Advisory Council meeting in Washington, D.C., where we’ll discuss overdrafts and consumer complaints.

By Delicia Hand

Info for consumers

Published SEP 16, 2014

National City Bank settlement administrator will contact eligible borrowers soon

Last year, together with the Department of Justice, we filed a complaint against National City Bank (National City) for discriminating in mortgage loan...

By Patrice Alexander Ficklin

Info for consumers

Published SEP 16, 2014

Special notice for Corinthian students

We announced a lawsuit against for-profit college chain Corinthian Colleges, Inc. We allege that the company lured in tens of thousands of students to take...

By Angela Peoples

At the CFPB Policy and compliance

Published AUG 26, 2014

Working together to protect student veterans

We're joining the Departments of Veterans Affairs (VA), Defense (DoD), and Education (ED) to better protect servicemembers, veterans, and their family...

By Holly Petraeus

Policy and compliance

Published JUL 29, 2014

We’ve extended the comment period for our complaint narrative policy

Last week, we proposed a policy to give consumers the option to share the stories behind their complaints in our public Consumer Complaint Database. Based...

By Scott Pluta

Consumer complaints

Info for consumers

Published JUL 17, 2014

Everyone has a story—what’s yours?

Your stories matter to us. They inspire and inform the work we do. They can help us spot issues in the financial markets, illustrate challenges people are...

By Ashley Gordon

At the CFPB

Published JUL 17, 2014

Live from El Paso!

Today, we held a field hearing on consumer complaints in El Paso, Texas. The event featured remarks from Director Richard Cordray, as well as testimony from...

Consumer complaints

At the CFPB

Published JUL 10, 2014

Save the date, El Paso!

Join us for a field hearing in El Paso, Texas on consumer complaints. The hearing will take place on Thursday, July 17 at 10:30 a.m. MDT. The event will...

By Zixta Q Martinez

Consumer complaints

At the CFPB Info for consumers

Published JUL 07, 2014

We’re training housing counselors on the new mortgage servicing rules

Since last December, we’ve provided on-site and virtual trainings to more than 5,000 housing counselors in more than twenty cities.

By Brenda Muñiz

At the CFPB Data, research, and reports

Published JUN 26, 2014

We participated in the National Day of Civic Hacking (again)

During the event, we participated and watched representatives from traditionally disconnected groups work together on some of the most pressing issues...

By Julian Alcazar and William Shelton

Data, research, and reports

Published MAR 05, 2014

Behind the numbers: Servicemember complaints

In the Snapshot of complaints received from servicemembers, veterans, and their families that we're releasing today, you'll find the types and trends of...

By Holly Petraeus

Data, research, and reports

Published FEB 20, 2014

We’ve heard more than 300,000 complaints. Should we hear from you?

Every complaint helps us in our work to supervise companies, enforce federal consumer financial laws, and write better rules and regulations. You speaking...

By Scott Pluta

Data, research, and reports Info for consumers

Published FEB 03, 2014

We asked about your student loans and you answered

In particular, we frequently hear that the process to allocate an extra payment to your loan with the highest interest rate – generally the best way to...

By Rohit Chopra

Policy and compliance

Published JAN 30, 2014

New feedback system for GI Bill and Tuition Assistance recipients

Today, the CFPB is very pleased to join the Departments of Veterans Affairs, Defense, Education, and Justice, as well as the Federal Trade Commission, in...

By Holly Petraeus

Policy and compliance

Published JAN 16, 2014

Servicemembers, you have new mortgage protections in 2014

For military families, this means that when they seek help for a troubled mortgage or have to move because of Permanent Change of Station (PCS) orders, they...

By Holly Petraeus

At the CFPB

Published JAN 09, 2014

Helping student loan borrowers stay afloat

This morning, CFPB Director Richard Cordray, Education Secretary Arne Duncan, and Acting Deputy Treasury Secretary Mary Miller convened a meeting with the...

By Rohit Chopra

Info for consumers

Published NOV 06, 2013

You can submit a payday loan complaint

Payday loans are typically marketed as a way to get quick cash when you need it. They are generally for small amounts due quickly, like on your next payday...

By Scott Pluta

Data, research, and reports Policy and compliance

Published NOV 06, 2013

Your chance to weigh in on debt collection practices

We're considering issuing rules for the debt collection industry, but first we want to hear from you so we can learn more about the debt collection system...

By Kelly Cochran and Scott Pluta

Info for consumers

Published NOV 06, 2013

What military families should know about payday loans

Starting today, you can submit payday complaints to us. So this seems a good time to remind you that if you are a servicemember on active duty you, your...

By Holly Petraeus

Data, research, and reports Info for consumers

Published AUG 01, 2013

What we’re hearing from private student loan borrowers

Today, we released a mid-year update analyzing complaints from private student loan borrowers. The update explores some of the challenges consumers face...

By Rohit Chopra and Kristen Messina

Info for consumers

Published JUL 01, 2013

Our contact center is closed tomorrow, but you can still reach us online

Taking consumer complaints is an important part of what we do, and we're always working to provide you with the best complaint handling services we can. To...

By Cordelia Holmes

Consumer complaints

Data, research, and reports

Published MAY 31, 2013

Dig in: Releasing credit report and money transfer complaint data

We promised more expansions and improvements to the Consumer Complaint Database and, just in time for the National Day of Civic Hacking, we’re delivering on that promise.

By Scott Pluta

Consumer complaints

Data, research, and reports Info for consumers

Published MAR 28, 2013

Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans

What are you going to make with #CFPBdata? Last summer, we launched our Consumer Complaint Database featuring data about credit card complaints. Today...

By Scott Pluta