The voice of the consumer
Our recent report discusses companies’ responses to complaints and consumers’ perspectives on the complaint process and company responses.
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Top five consumer financial complaints reported across the U.S.
Our recent report discusses the most common financial complaints reported by consumers across the 50 states and D.C.
A snapshot of complaints made by older consumers
The May 2017 Monthly Complaint Report summarizes the complaints submitted by people age 62 and older. The report highlights issues that older consumers are more likely to experience than their younger counterparts, including issues with traditional and reverse mortgages, credit cards, and bank accounts and services.
Our office of Servicemember Affairs guides you through the financial hurdles of your military career
Our
recent report will concentrate on some of the most common financial struggles
servicemembers face during their military careers; as well as detailing the
work we have done to help resolve those struggles since 2011.
Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report
We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016.
Four tips to help older student loan borrowers navigate common problems with their student loans
As the number of older Americans with student debt has quadrupled, older borrowers complain about many problems with lenders, loan servicers, and debt collectors that exacerbate their financial challenges.
A Veterans Day complaint review: VA home loan refinancing
Our report highlights trends and issues reported in servicemember complaints about VA mortgage refinances. We also have direct-to-consumer tips to remember when thinking about refinancing your VA mortgage.
What happens to you counts
What 1 million complaints – and people from all over the U.S. – tell us about the financial marketplace
Working to continually improve the complaint process for all
On August 1, 2016 we will publish a notice of a proposed information collection in the Federal Register.
Consumers Count: Tools and resources for money decisions
Take control of your financial life with these ten tools that can help you make choices at the grocery store, pay your credit card bill, and deal with debt. They can also prepare you for money decisions like buying a home or figuring out how to pay for college.