Reports

This second COVID-19 Special Issue Brief describes trends in delinquency rates, payment assistance, credit access, and account balance measures with a focus on the period since the start of the COVID-19 pandemic.

In this issue of Supervisory Highlights, we report examination findings in the areas of debt collection, mortgage servicing, payday lending, and student loan servicing that were completed between April 2019 and August 2019.

The 2019 Financial Literacy Annual Report of the Consumer Financial Protection Bureau details the Bureau's financial literacy activities and strategy to improve the financial literacy of consumers. Overall, this report describes the Bureau's efforts in a broad range of financial literacy areas relevant to consumers' financial lives.

Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse.

The 2019 annual report of the CFPB Private Education Loan Ombudsman covers two years of data, discusses the importance of complaint analysis, and addresses unscrupulous student loan debt relief companies.

Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse.

State-by-state snapshot showing how this debt is spread across the country. It also breaks down the complaints we handled from student loan borrowers in every state.

This annual report from the Student Loan Ombudsman highlights how individual consumer complaints can shape public policy and drive industry-wide reform.

Student loan debt is having an increasing impact on older Americans, according to CFPB research.

This report spotlights the growing number of employer-based student loan repayment programs that can save eligible employees hundreds of thousands in loan principle and interests payments, but where barriers to innovation exist.

Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse.

This midyear update highlights the problems student loan borrowers face when seeking to access programs designed to protect people working in public service.

This is an update from the CFPB Student Loan Ombudsman containing an initial analysis of information provided by student loan servicers on the repayment...

In this issue of Supervisory Highlights, we report examination findings in the areas of mortgage servicing, mortgage origination, student loan servicing...

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

The number of consumers age 60 and older with student loan debt has quadrupled over the last decade in the United States, and the average amount they owe...

In this issue of Supervisory Highlights, we report examination findings in the areas of automobile origination, automobile servicing, debt collection...

This report highlights debt collection and servicing problems plaguing the federal programs designed to help defaulted student loan borrowers get on track...

This report analyzes complaints submitted by consumers from October 1, 2015 through May 31, 2016 and highlights the issues that consumers face when seeking...

In this tenth issue of Supervisory Highlights, we share findings from recent examinations in the areas of student loan servicing, remittances, mortgage...

In this issue of Supervisory Highlights, we report examination findings in the areas of consumer reporting, debt collection, mortgage origination, mortgage...

The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.

This report reviews and discusses public comments submitted in response to a Request for Information Regarding Student Loan Servicing published in the...

We’ve received over 1,300 complaints from military borrowers related to the servicing or collection of student loans.

We received more than 3,100 private student loan complaints and 1,100 debt collection complaints related to student loans between October 1, 2014, and March...