Reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

Data point: Mortgage trends

This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).

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Update from the CFPB Student Loan Ombudsman: Transitioning from default to an income-driven repayment plan

This is an update from the CFPB Student Loan Ombudsman containing an initial analysis of information provided by student loan servicers on the repayment...

Supervisory Highlights |

Published APR 26, 2017

Supervisory Highlights: Spring 2017

In this issue of Supervisory Highlights, we report examination findings in the areas of mortgage servicing, mortgage origination, student loan servicing...

Consumer complaint |

Published APR 25, 2017

Monthly Complaint Report, Vol. 22

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published JAN 05, 2017

Snapshot of older consumers and student loan debt

The number of consumers age 60 and older with student loan debt has quadrupled over the last decade in the United States, and the average amount they owe...

Supervisory Highlights |

Published OCT 31, 2016

Supervisory Highlights, Issue No. 13 (Fall 2016)

In this issue of Supervisory Highlights, we report examination findings in the areas of automobile origination, automobile servicing, debt collection...

To Congress |

Published OCT 17, 2016

Annual report of the CFPB student loan ombudsman 2016

This report highlights debt collection and servicing problems plaguing the federal programs designed to help defaulted student loan borrowers get on track...

Consumer complaint |

Published AUG 18, 2016

Midyear Update on Student Loan Complaints

This report analyzes complaints submitted by consumers from October 1, 2015 through May 31, 2016 and highlights the issues that consumers face when seeking...

Supervisory Highlights |

Published MAR 08, 2016

Supervisory Highlights: Winter 2016

In this tenth issue of Supervisory Highlights, we share findings from recent examinations in the areas of student loan servicing, remittances, mortgage...

Supervisory Highlights |

Published NOV 03, 2015

Supervisory Highlights: Fall 2015

In this issue of Supervisory Highlights, we report examination findings in the areas of consumer reporting, debt collection, mortgage origination, mortgage...

Published OCT 14, 2015

Annual report of the CFPB student loan ombudsman 2015

The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.

Industry and markets |

Published SEP 29, 2015

Student loan servicing

This report reviews and discusses public comments submitted in response to a Request for Information Regarding Student Loan Servicing published in the...

Consumer complaint |

Published JUL 07, 2015

Overseas & Underserved: Student loan servicing and the cost to our men and women in uniform

We’ve received over 1,300 complaints from military borrowers related to the servicing or collection of student loans.

Consumer complaint |

Published JUN 18, 2015

2015 Mid-Year Update on Student Loan Complaints

We received more than 3,100 private student loan complaints and 1,100 debt collection complaints related to student loans between October 1, 2014, and March...

Supervisory Highlights |

Published OCT 28, 2014

Supervisory Highlights: Fall 2014

The supervision of companies offering financial products and services is one of our core functions, and we remain committed to periodically publishing...

Published OCT 16, 2014

Annual report of the CFPB student loan ombudsman 2014

The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.

Consumer complaint |

Published JUL 16, 2014

Consumer Response: A snapshot of complaints received

We began accepting consumers' credit card complaints on July 21, 2011 and we now accept complaints about mortgages, bank accounts and services, private...

Consumer complaint |

Published APR 22, 2014

Mid-year report on private student loans 2014

We received more than 2,300 private student loan complaints and more than 1,300 debt collection complaints related to student loans between Oct. 1, 2013...

Published OCT 16, 2013

Annual Report of the CFPB Student Loan Ombudsman 2013

The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.

Industry and markets |

Published AUG 27, 2013

Public service and student debt

We estimate that more than 25 percent of the U.S. labor force works in public service.

Consumer complaint |

Published AUG 01, 2013

Mid-year snapshot of private student loan complaints

Last October, we published the Annual Report of the CFPB Student Loan Ombudsman focused on private student loan complaints received.

To Congress |

Published JUL 18, 2013

Financial literacy annual report

Improving financial literacy requires more than simply providing consumers with more information.

Consumer complaint |

Published JUL 09, 2013

A Snapshot of Complaints Received

We began accepting consumer complaints on July 21, 2011 and we now accept complaints related to credit cards, mortgages, bank accounts and services, private...

Industry and markets |

Published MAY 08, 2013

Student loan affordability

This report analyzes and discusses public comments submitted in response to a Request for Information Regarding an Initiative to Promote Student Loan...

Consumer complaint |

Published MAR 27, 2013

Consumer Response Annual Report

On July 21, 2011, the Bureau began consumer response operations as the nation's first federal agency specifically mandated to protect American consumers in...

Consumer education and empowerment |

Published OCT 18, 2012

The Next Front? Student Loan Servicing and the Cost to Our Men and Women in Uniform

Like their fellow Americans, many servicemembers have student loan debt.