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Research and reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

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Category: Supervisory Highlights |
Published

Supervisory Highlights: Fall 2014
Archived

The supervision of companies offering financial products and services is one of our core functions, and we remain committed to periodically publishing Supervisory Highlights to share general information about examination findings without identifying specific institutions (except for public enforcement actions).
Category: Consumer complaint |
Published

Consumer Response: A snapshot of complaints received
Archived

We began accepting consumers’ credit card complaints on July 21, 2011 and we now accept complaints about mortgages, bank accounts and services, private student loans, other consumer loans, credit reporting, money transfers, debt collection, and payday loans.
Category: Industry and markets |
Published

Student loan affordability
Archived

This report analyzes and discusses public comments submitted in response to a Request for Information Regarding an Initiative to Promote Student Loan Affordability published in the Federal Register in February 2013 (Docket ID: CFPB-2013-004).