Reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

Data point: Mortgage trends

This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).

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CFPB data point: Frequent overdrafters

Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse.

By Office of Research

Consumer complaint

Published AUG 01, 2017

Monthly Complaint Report, Vol. 25

This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints.

To Congress

Published JUL 28, 2017

Plain Writing Act compliance report 2017

The CFPB's sixth annual Plain Writing Act Compliance Report is presented to fulfill the Bureau's statutory responsibilities...

To Congress

Published JUL 05, 2017

2017 Strategic Sustainability Performance Plan

The CFPB's Strategic Sustainability Performance Plan (SSPP) provides information on the Bureau’s efforts to improve the environment and contribute to federal sustainability goals.

Consumer complaint

Published JUN 27, 2017

Monthly Complaint Report, Vol. 24

This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints.

To Congress

Published JUN 23, 2017

Semi-Annual Report Spring 2017

The CFPB presents this Semi-Annual Report to the President, Congress, and the American people in fulfillment of its statutory responsibility and commitment to accountability and transparency.

Consumer complaint

Published JUN 22, 2017

Staying on track while giving back: The cost of student loan servicing breakdowns for people serving their communities

This midyear update highlights the problems student loan borrowers face when seeking to access programs designed to protect people working in public service.

Consumer education and empowerment

Published JUN 14, 2017

Effective financial education: Five principles and how to use them

There is no single right way to help adults improve financial decision-making, just as there is no single right way everyone should conduct their financial...

Consumer education and empowerment

Published JUN 13, 2017

Consumer insights on managing funds at retirement

This report describes CFPB research on ways to help people make decisions for spending their retirement savings. The study explored ways to communicate retirement spending options, whether it is years before retirement or “just in time” when retirement is near.

Office of Research Publication

Published JUN 07, 2017

CFPB data point: Becoming credit visible

By Office of Research

Consumer complaint

Published MAY 31, 2017

Monthly Complaint Report, Vol. 23

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints.

Consumer education and empowerment

Published MAY 26, 2017

CFPB Financial Well-Being Scale: Scale development technical report

This technical report describes the development and scoring procedures of the CFPB Financial Well-Being Scale.

Consumer education and empowerment

Published MAY 16, 2017

The Office of Servicemember Affairs: Charting our course through the military lifecycle

This report introduces the Office of Servicemember Affairs' new focus: charting the financial issues a servicemember faces throughout his or her military...

Published MAY 15, 2017

Update from the CFPB Student Loan Ombudsman: Transitioning from default to an income-driven repayment plan

This is an update from the CFPB Student Loan Ombudsman containing an initial analysis of information provided by student loan servicers on the repayment...

Industry and markets

Published MAY 10, 2017

Key dimensions of the small business lending landscape

This paper reflects initial findings of the Bureau's research on the small business lending market. It provides a preliminary understanding of the small...

Industry and markets

Published APR 27, 2017

Diversity and Inclusion in the Mortgage Industry: Readout from an opening roundtable

This report summarizes strategies for promoting diversity and inclusion used by mortgage industry participants as discussed at the Bureau's initial...

Consumer education and empowerment

Published APR 27, 2017

Tracking success in financial capability and empowerment programs

This report provides a recommended core set of five financial outcomes for programs to track. The purpose is to assist the field of financial capability and...

Supervisory Highlights

Published APR 26, 2017

Supervisory Highlights: Spring 2017

In this issue of Supervisory Highlights, we report examination findings in the areas of mortgage servicing, mortgage origination, student loan servicing...

Consumer complaint

Published APR 25, 2017

Monthly Complaint Report, Vol. 22

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

To Congress

Published APR 11, 2017

Fair Lending Report 2016

This report describes our fair lending activities in prioritization, supervision, enforcement, rulemaking, interagency coordination, and outreach for...

To Congress

Published APR 07, 2017

Equal Employment Opportunity (EEO) program status report for fiscal year (FY) 2016

We follow specific standards for maintaining affirmative employment programs and take steps to ensure that policies, practices, and procedures are conducted...

To Congress

Published APR 07, 2017

No FEAR Act annual report for fiscal year 2016

The CFPB presents its Notification and Federal Employee Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) annual report of fiscal year (FY) 2016.

Consumer complaint To Congress

Published APR 03, 2017

2016 Consumer Response annual report

We began consumer response operations on July 21, 2011, as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.

Consumer education and empowerment

Published MAR 30, 2017

A guide for advancing K-12 financial education

Financial education in grades K-12 can reach consumers at a pivotal point. This resource guide connects community and education leaders with information...

Consumer complaint

Published MAR 28, 2017

Monthly Complaint Report, Vol. 21

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

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