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Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at the AAFCS Conference

The Consumer Financial Protection Bureau opened its doors less than six years ago. Our mission is to stand on the side of consumers and ensure they are treated fairly in the financial marketplace. Through fair rules, consistent oversight, appropriate law enforcement, and broad-based consumer engagement, we are working to restore trust and confidence in the markets for household financial products and services. 

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at the Financial Literacy and Education Commission Meeting

Thank you all for being here. I always look forward to the meetings of our Financial Literacy and Education Commission. Each time we gather, our discussions reaffirm my belief that for this country to prosper, sound financial education must be one of the foundations we work to strengthen, for people young and old.

Category: Speech |
Published

Prepared Remarks of CFPB Deputy Director David Silberman at the Community Bank Advisory Council

Welcome to this meeting of the Community Bank Advisory Council. We created this Council almost five years ago because we wanted to ensure that we have a consistent way to hear directly from Community banks about what they are seeing and hearing in their communities and about how our work is affecting their businesses. 

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray on the Ocwen Enforcement Action Press Call

Today the Consumer Financial Protection Bureau is filing a lawsuit against Ocwen, one of the nation’s largest nonbank mortgage servicers. We are seeking relief to compensate consumers for years of systemic and significant errors throughout the mortgage servicing process, which cost some of them their homes. 

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at Operation HOPE Global Forums Annual Meeting

Thank you John for your kind words. I am glad to be back in Atlanta for the HOPE Global Forum. It is great to be here with you and to know you share similar goals and ideals for our society. The thread that links the Consumer Financial Protection Bureau to Operation HOPE is the hard and important mission of empowering the economically vulnerable among us.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at Chamber of Commerce 11th Annual Capital Markets Summit

Thank you once again for having me today. For five years now, you have regularly invited me to talk with you and hear from you about what we are doing at the Consumer Financial Protection Bureau. We have always had a candid dialogue, and we share the goal of a strong and vibrant financial sector that works for both consumers and responsible businesses alike.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at National Community Reinvestment Coalition Conference

Thank you. With this award, as with all others, I am willing temporarily to accept it into my hands only to convey it to my hard-working, dedicated colleagues at the Consumer Financial Protection Bureau, who alone truly deserve it. They protect and support American consumers every single day, and no recognition is sufficient to reflect their care, thoughtfulness, and passion for the work they do.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at the LendIt USA Conference

I am glad to be with you today to hear firsthand about the latest innovations in consumer financial services. These innovations seem to be generating considerable interest and optimism about the future. They are driving new services for consumers and transforming how they conduct their finances. 

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at the Consumer Advisory Board Meeting

Welcome to this meeting of the Consumer Advisory Board. We find great value in the dialogue we have with our CAB members, who share with us their perspective, their expertise, and their experience. All of that improves our work in many ways. We are here together because each of us cares deeply about how consumers are being treated in the consumer financial marketplace. Today, I want to talk to you specifically about some of the work we are doing and the tangible progress we are making in the consumer reporting marketplace.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at the Financial Literacy and Education Commission Meeting

Good morning. I am glad to welcome everyone here to the Financial Literacy and Education Commission for our first meeting of the year. The commission continues to be a valuable forum for promoting financial literacy and a catalyst for improving the financial well-being of consumers.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray on the RushCard Enforcement Action Press Call

Thank you all for joining me on this call. Today, the Consumer Bureau is taking action against UniRush, which administers the RushCard, and Mastercard, its payment processor. This action stems from a meltdown in October 2015, when tens of thousands of users of the RushCard found themselves locked out of their accounts.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray on the TCF Bank Enforcement Action Press Call

Thank you for joining the call. Today, we are suing TCF National Bank for tricking consumers to opt in for costly overdraft services. We believe TCF trained its employees to use unlawful tactics in their marketing to consumers. They made overdraft seem mandatory when it was not. They obscured information about fees when opening accounts for new customers. They adopted a loose definition of “consent” to opt in existing customers, and they pushed back aggressively against any customer who questioned the process. In the end, many of their customers had no idea they had opted in for expensive services that exposed them to high fees.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray on the Navient Enforcement Action Press Call

Today the Consumer Financial Protection Bureau is filing a lawsuit against Navient (formerly part of Sallie Mae), which is the nation’s largest servicer of both federal and private student loans. From our extensive investigation of the matter, we found that Navient has systematically and illegally failed borrowers at every stage of repayment.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at the CFPB Debt Collection Event

I want to thank my friend, Karl Racine, for hosting us here in City Hall. As most of you know, he serves as the first elected Attorney General in the history of Washington, D.C. He is also a great partner for us at the Consumer Financial Protection Bureau and he cares deeply about protecting and supporting all the citizens and consumers here in the District. Thank you all for joining us as well. Today we will shed more light on how consumers experience debt collectors and about some troublesome aspects of the market for buying and selling debts.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at the CFPB Research Conference

On behalf of the Consumer Financial Protection Bureau, let me welcome all of you and say that we much appreciate this opportunity to discuss consumer financial markets with so many leading scholars in the field. As you share your perspectives and expertise with us, they will inform our efforts to empower and protect consumers. We look forward to having your insights.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at the Financial Literacy and Education Commission

We are glad to welcome the Department of the Interior to their first meeting as a member of the Commission. Today we are releasing the 2016 National Strategy for Financial Literacy. The report provides the Commission and everyone working in the field of financial education with an important framework for promoting financial education. It also highlights important progress that has been made towards the goals that were outlined in the previous strategy from 2011.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at the Consumer Advisory Board Meeting

Today, I want to talk to you about some of the issues people encounter when they are paying back debts. Specifically, I want to discuss the debt collection market and the student loan servicing market. Both are markets where consumers cannot vote with their feet, and where incentives and practices are not always aligned with consumer interests.