Newsroom | Consumer Financial Protection Bureau

Press release

Published JAN 16, 2025

CFPB Takes Action to Address Illegal Debt Collection Practices by the National Collegiate Student Loan Trusts

The CFPB took action to resolve its case against the National Collegiate Student Loan Trusts for unlawfully filing defective debt collection lawsuits to collect on private student loan debt.

Letter

Published DEC 12, 2024

CFPB and IHS joint letter re: Protecting approved Purchased/Referred Care program patients from improper bills

Joint letter from the CFPB and IHS to medical providers, suppliers, billers, and debt collectors re: improper bills.

Press release

Published DEC 09, 2024

CFPB Takes Action Against Student Loan Debt Collector Performant Recovery for Illegal Fee Generating Scheme That Cost Borrowers Thousands of Dollars

The CFPB took action to address unlawful student loan debt collection practices by Performant Recovery, Inc. against defaulted borrowers.

Speech

Published OCT 01, 2024

Prepared Remarks of CFPB Director Rohit Chopra at a White House Convening on Medical Debt

Director Chopra delivered remarks about medical debt at a White House convening.

By Rohit Chopra

Consumer advisories

Published OCT 01, 2024

Consumer advisory: Pause and review your rights when you hear from a medical debt collector

Getting a call from a debt collector about medical costs can feel like it’s making a painful situation worse. Don’t pay just to make it go away. Know your rights and check the facts.

Press release

Published OCT 01, 2024

CFPB Director Chopra Joins White House Event on Medical Debt

Consumer Financial Protection Bureau Director Rohit Chopra participated in a White House event to announce new actions by the CFPB to reduce the burden of medical debt on American families and address illegal medical debt collection practices.

Consumer advisories

Published OCT 01, 2024

Sepa sus derechos cuando le llame un cobrador médico | CFPB

La llamada de un cobrador sobre costos médicos puede parecer que empeora una situación que ya es mala. No pague porque no quiere recibir más llamadas. Conozca sus derechos y revise los datos.

Press release

Published OCT 01, 2024

CFPB actúa contra problemas en cobro de deudas médicas | CFPB

CFPB emite orientación para prevenir que las familias sean blanco de tácticas ilegales de cobro de deudas médicas por facturas inexactas o sin soporte.

Press release

Published OCT 01, 2024

CFPB Takes Aim at Double Billing and Inflated Charges in Medical Debt Collection

The CFPB today issued guidance to prevent families from being targeted by illegal medical debt collection tactics for inaccurate or unsubstantiated bills.

Press release

Published SEP 05, 2024

CFPB Report Highlights Consumer Protection Issues in Medical and Rental Debt Collection

The CFPB today issued its annual report on debt collection, which highlights aggressive and illegal practices in the collection of medical debt and rental debt.

Press release

Published JUL 02, 2024

CFPB Exams Find Loan Servicing Failures, Illegal Debt Collection Practices, and Issues with Medical Payment Products

The CFPB published an edition of Supervisory Highlights sharing findings from examinations of auto and student loan servicers, debt collectors, medical payment products, and deposit and prepaid accounts.

Press release

Published JUL 02, 2024

Examenes de la CFPB encuentran fallas en productos y servicios financieros | CFPB

La CFPB publica edición de su Reporte de Supervisión, compartiendo hallazgos de su evaluación sobre compañías de administración de préstamos automotrices y estudiantiles, de cobradores de deudas, de productos de pago médico y cuentas de depósito y prepagadas.

Press release

Published MAY 31, 2024

CFPB Sues Student Loan Servicer PHEAA for Pursuing Borrowers for Loans Discharged in Bankruptcy

The CFPB sued student loan servicer Pennsylvania Higher Education Assistance Agency for illegally collecting on student loans that have been discharged in bankruptcy and sending false information about consumers to credit reporting companies.

Press release

Published MAY 31, 2024

CFPB demanda a PHEAA por perseguir a prestatarios | CFPB

CFPB demanda a Pennsylvania Higher Education Assistance Agency por cobrar préstamos que habían sido descargados por bancarrotas y por enviar información falsa.

Press release

Published MAY 20, 2024

CFPB Takes Action Against Western Benefits for Swindling Student Loan Borrowers

The CFPB took action against Western Benefits Group for charging illegal advance fees for student loan debt relief services and misrepresenting to consumers that advance fees would go toward paying down their loans.

Press release

Published MAY 20, 2024

CFPB actúa contra Western Benefits por engañar a prestatarios

La CFPB tomó acciones contra Western Benefits Group por cobrar tarifas por adelantado ilegales y por mentirles a los consumidores diciéndoles que esas tarifas irían hacia el pago de sus préstamos.

Press release

Published APR 29, 2024

CFPB Finds 15 Million Americans Have Medical Bills on Their Credit Reports

The CFPB today released research showing that 15 million Americans still have medical bills on their credit reports despite changes by Equifax, Experian, and TransUnion.

Press release

Published APR 29, 2024

CFPB: 15 millones tienen facturas médicas en sus informes de crédito

CFPB publica reporte mostrando que hay 15 millones de personas que todavía tienen facturas médicas en sus informes de crédito, a pesar de cambios efectuados en sus procesos por Equifax, Experian y TransUnion.

Press release

Published APR 17, 2024

CFPB Takes Action Against Coding Boot Camp BloomTech and CEO Austen Allred for Deceiving Students and Hiding Loan Costs

The CFPB issued an order against BloomTech and its CEO for deceiving students about the cost of loans and making false claims about graduates’ hiring rates.

Press release

Published APR 17, 2024

CFPB toma acción contra BloomTech y Austen Allred

CFPB demanda al centro de entrenamiento intensivo BloomTech y a su gerente general Austen Allred, por ocultar costos de préstamos y engañar a sus estudiantes sobre índices de empleo.

Director's statement

Published APR 11, 2024

Prepared Remarks of Seth Frotman, General Counsel and Senior Advisor to the Director Consumer Financial Protection Bureau, at the National Consumer Law Center/National Association of Consumer Advocates Spring Training

General Counsel of the CFPB Seth Frotman provided a statement regarding the National Consumer Law Center / National Association of Consumer Advocates Spring training.

Speech

Published APR 10, 2024

Prepared Remarks of CFPB Director Rohit Chopra at Rutgers Law School Center for Corporate Law and Governance

CFPB Director Rohit Chopra provided remarks at Rutgers Law Center School Center for Corporate Law and Governance on student-loan securitization.

By Rohit Chopra

Press release

Published JAN 19, 2024

CFPB y Siete Fiscales Generales Estatales demandan a la Empresa Strategic Financial Solutions por Estafar por más de $100 Millones a Familias en Dificultades Financieras

Press release

Published JAN 19, 2024

CFPB and Seven State Attorneys General Sue Debt-Relief Enterprise, Strategic Financial Solutions, for Illegally Swindling More Than $100 Million from Financially Struggling Families

The CFPB and state attorneys general sued Strategic Financial Solutions and its web of shell companies for running an illegal debt-relief enterprise.

Press release

Published DEC 15, 2023

CFPB Shuts Down Commonwealth Financial Systems for Illegal Debt Collection Practices

The Consumer Financial Protection Bureau took action against Commonwealth Financial Systems for illegally trying to collect unverified medical debts.