Today, the Consumer Financial Protection Bureau (CFPB) provided to Congress the Consumer Response Annual Report for 2020. The impact of the COVID-19 pandemic on the consumer financial marketplace is reflected in the increase of complaints submitted to the CFPB.
Chairwoman Waters, Ranking Member McHenry, and Members of the Committee, thank you for this opportunity to provide you with an update on the CFPB’s important work. I appear before you as the country is engaged in a national conversation on racial inequality and confronting the unprecedented pandemic.
Chairman Crapo, Ranking Member Brown, and Members of the Committee, thank you for this opportunity to provide you with an update on the CFPB’s important work. I appear before you as the country is engaged in a national conversation on racial inequality and confronting the unprecedented pandemic.
CFPB Announces New Capability for the Consumer Complaint Database, Expands Ability to View Complaint Data Over Time
The Consumer Financial Protection Bureau announced the addition of a trends view to the Consumer Complaint Database.
The Consumer Financial Protection Bureau issued an updated Complaint Bulletin, analyzing the more than 8,000 complaints it received from January through May 2020 that mention coronavirus or related terms (“coronavirus keywords”).
Good afternoon. Thank you, Francis, for the introduction. I appreciate the opportunity to be with you today and I look forward to the day when we all will be able to meet safely in-person once again.
The Consumer Financial Protection Bureau issued a report analyzing the complaints received during the COVID-19 pandemic.
Good afternoon. It would have been great to see all of you in person, but I thank you for the opportunity to be with you here today virtually during these difficult and unprecedented times.
Good morning. Despite these difficult times, I’m pleased to be with you all today to kick off my first meeting as vice-chair of the Financial Literacy and Education Commission.
The Consumer Financial Protection Bureau announced the addition of a geospatial view to the Consumer Complaint Database.
Today the Consumer Financial Protection Bureau (CFPB) announced that it will continue the publication of consumer complaints, data fields and narrative descriptions through the Bureau’s Consumer Complaint Database while making several enhancements to the information available to users of the database.
Thank you, Ruth, for that kind introduction, and thanks for having me. I’m delighted to be here at the 10th Annual National Consumer Empowerment Conference.
Speech at the Bipartisan Policy Center By Kathleen L. Kraninger, Director, Consumer Financial Protection Bureau
Thank you to our hosts for the invitation, and to all of you for coming today. I’m particularly honored to be at a forum focused on bringing people together from across the political spectrum to forge commonsense solutions for the pressing issues facing our Nation.
The Consumer Financial Protection Bureau (Bureau) today issued a Request for Information (RFI) on its handling of consumer complaints and inquiries.
The Consumer Financial Protection Bureau (Bureau) today issued a Request for Information (RFI) about the Bureau’s public reporting of consumer complaints.
CFPB Report Finds Consumer Complaints Spurred Actions That Brought More Than $750 Million in Relief for Student Loan Borrowers
CFPB Heard More Than 20,000 Borrower Complaints Last Year Highlighting Widespread, Persistent Servicing Problems
CFPB Takes Action Against Aequitas Capital Management for Aiding Corinthian Colleges' Predatory Lending Scheme
Bureau’s Proposed Settlement Seeks $183.3 million in Relief for 41,000 Harmed Student Borrowers
Report Provides National and State-by-State Overviews of the Complaints Submitted to the Bureau
Good afternoon and thank you. And let me thank all the groups represented here at the conference. You raise awareness about the need for fairness, honesty, and justice in business, housing, civic life, and economic development.
Report Shows Older Consumers Report Problems with Reverse Mortgages, Scams, Credit Cards, and Add-On Products
Report Also Looks at Consumer Complaints from Nevada
Report Also Looks at Consumer Complaints from Massachusetts
Report Also Looks at Consumer Complaints from Louisiana
Report Also Looks at Consumer Complaints from Tennessee
CFPB Warns Student Loan Servicing Problems Can Jeopardize Long-Term Financial Security for Older Borrowers
Growing Concerns as Number of Older Student Loan Borrowers Quadruples, Amount of Debt Per Senior Borrower Doubles in Last Decade