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A new analysis by the Consumer Financial Protection Bureau (CFPB) reveals how changes in complaint responses provided by nationwide consumer reporting companies resulted in fewer meaningful responses and less consumer relief. In 2021, Equifax, Experian, and TransUnion together reported relief in response to less than 2% of covered complaints, down from nearly 25% of covered complaints in 2019.

The CFPB today issued an advisory opinion affirming that consumer reporting companies, including tenant and employment screening companies, are violating the law if they engage in shoddy name-matching procedures.

The Consumer Financial Protection Bureau (CFPB) today released its first in-depth report analyzing complaint submission patterns by U.S. Census tract. The report, “Consumer complaints throughout the credit life cycle, by demographic characteristics,” finds that the complaints from wealthier communities and communities with higher percentages of white, non-Hispanic residents were more frequently about loan origination and performing servicing, while the complaints from communities of color and lower income communities were more frequently about credit reporting, identity theft, and delinquent servicing.

Acting Director Dave Uejio remarks at the Americans for Financial Reform’s Celebration of the CFPB’s 10 Year Anniversary.

The Consumer Financial Protection Bureau (CFPB) released a new complaint bulletin covering several areas of concern related to relief provided in response to the COVID-19 pandemic, including the Centers for Disease Control and Prevention (CDC) eviction moratorium.

The Consumer Financial Protection Bureau (CFPB) released two reports today showing that more work needs to be done to help mortgage borrowers coping with the COVID-19 pandemic and economic downturn.

The Consumer Financial Protection Bureau (CFPB) issued a bulletin today analyzing complaints submitted by consumers in counties nationwide.

Today, the Consumer Financial Protection Bureau (CFPB) provided to Congress the Consumer Response Annual Report for 2020. The impact of the COVID-19 pandemic on the consumer financial marketplace is reflected in the increase of complaints submitted to the CFPB.

Chairwoman Waters, Ranking Member McHenry, and Members of the Committee, thank you for this opportunity to provide you with an update on the CFPB’s important work. I appear before you as the country is engaged in a national conversation on racial inequality and confronting the unprecedented pandemic.

Chairman Crapo, Ranking Member Brown, and Members of the Committee, thank you for this opportunity to provide you with an update on the CFPB’s important work. I appear before you as the country is engaged in a national conversation on racial inequality and confronting the unprecedented pandemic.

The Consumer Financial Protection Bureau announced the addition of a trends view to the Consumer Complaint Database.

The Consumer Financial Protection Bureau issued an updated Complaint Bulletin, analyzing the more than 8,000 complaints it received from January through May 2020 that mention coronavirus or related terms (“coronavirus keywords”).

Good afternoon. Thank you, Francis, for the introduction. I appreciate the opportunity to be with you today and I look forward to the day when we all will be able to meet safely in-person once again.

The Consumer Financial Protection Bureau issued a report analyzing the complaints received during the COVID-19 pandemic.

Good afternoon. It would have been great to see all of you in person, but I thank you for the opportunity to be with you here today virtually during these difficult and unprecedented times.

Good morning. Despite these difficult times, I’m pleased to be with you all today to kick off my first meeting as vice-chair of the Financial Literacy and Education Commission.

The Consumer Financial Protection Bureau announced the addition of a geospatial view to the Consumer Complaint Database.

Today the Consumer Financial Protection Bureau (CFPB) announced that it will continue the publication of consumer complaints, data fields and narrative descriptions through the Bureau’s Consumer Complaint Database while making several enhancements to the information available to users of the database.

Thank you, Ruth, for that kind introduction, and thanks for having me. I’m delighted to be here at the 10th Annual National Consumer Empowerment Conference. 

Thank you to our hosts for the invitation, and to all of you for coming today. I’m particularly honored to be at a forum focused on bringing people together from across the political spectrum to forge commonsense solutions for the pressing issues facing our Nation.

The Consumer Financial Protection Bureau (Bureau) today issued a Request for Information (RFI) on its handling of consumer complaints and inquiries.

The Consumer Financial Protection Bureau (Bureau) today issued a Request for Information (RFI) about the Bureau’s public reporting of consumer complaints. 

CFPB Heard More Than 20,000 Borrower Complaints Last Year Highlighting Widespread, Persistent Servicing Problems

Bureau’s Proposed Settlement Seeks $183.3 million in Relief for 41,000 Harmed Student Borrowers

Report Provides National and State-by-State Overviews of the Complaints Submitted to the Bureau