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Category: Info for consumers |

Everyone has a story—what’s yours?

Your stories matter to us. They inspire and inform the work we do. They can help us spot issues in the financial markets, illustrate challenges people are having, uncover insights into the products and services you depend on, and identify and fix problems before they become major issues. The result is a better outcome for everyone – a fair financial marketplace.

Category: Data, research, and reports |

Behind the numbers: Servicemember complaints

In the Snapshot of complaints received from servicemembers, veterans, and their families that we’re releasing today, you’ll find the types and trends of military consumer complaints that the CFPB has handled since opening our doors in July 2011. Mortgages continue to top the cumulative volume of complaints handled to date.

Category: Data, research, and reports |

It’s closing time: Tell us about your experience closing on a mortgage

The stories and information you provide will be used to research and test solutions that address some of the biggest pain points associated with closing on a mortgage, both for consumers and for professionals. The comments will inform our work going forward on improving the closing process for consumers and industry participants alike.

Category: Data, research, and reports | Category: Policy and compliance |

Your chance to weigh in on debt collection practices

We’re considering issuing rules for the debt collection industry, but first we want to hear from you so we can learn more about the debt collection system. We’re also partnering with to get your input. Learn how you can weigh in on debt collection practices.

Category: Info for consumers | Category: Data, research, and reports |

Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans

What are you going to make with #CFPBdata? Last summer, we launched our Consumer Complaint Database featuring data about credit card complaints. Today, based on feedback from the public, we’re expanding it – and increasing the number of complaints from about 19,000 to more than 90,000. Here’s what we’re adding data about: Mortgage complaints submitted […]