Today, we held a field hearing on auto finance in Indianapolis, Indiana. The event featured remarks from Director Richard Cordray, as well as testimony from consumer groups, industry representatives, and members of the public. The live event has now ended, but a recording will be available here soon.
We were glad to be there for Harry and Ari – they shared their story with us and got the help they needed.
We’re glad William got the help he needed, and we want to make sure that you know that we’re here for you too.
We understand that fear – it’s why we built our Paying for College tool. It helps students and recent graduates inform themselves about the true cost of college and the repayment options available after graduation.
Your stories matter to us. They inspire and inform the work we do. They can help us spot issues in the financial markets, illustrate challenges people are having, uncover insights into the products and services you depend on, and identify and fix problems before they become major issues. The result is a better outcome for everyone – a fair financial marketplace.
In the Snapshot of complaints received from servicemembers, veterans, and their families that we’re releasing today, you’ll find the types and trends of military consumer complaints that the CFPB has handled since opening our doors in July 2011. Mortgages continue to top the cumulative volume of complaints handled to date.
The stories and information you provide will be used to research and test solutions that address some of the biggest pain points associated with closing on a mortgage, both for consumers and for professionals. The comments will inform our work going forward on improving the closing process for consumers and industry participants alike.
A number of recent graduates have asked us: why is my student loan interest rate so high? And how can I more quickly pay off this loan? Often borrowers have several loans at different interest rates. If you’re looking to reduce the amount of interest you pay each month, you’ll want to look into whether […]
We’re considering issuing rules for the debt collection industry, but first we want to hear from you so we can learn more about the debt collection system. We’re also partnering with RegulationRoom.org to get your input. Learn how you can weigh in on debt collection practices.
Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans
What are you going to make with #CFPBdata? Last summer, we launched our Consumer Complaint Database featuring data about credit card complaints. Today, based on feedback from the public, we’re expanding it – and increasing the number of complaints from about 19,000 to more than 90,000. Here’s what we’re adding data about: Mortgage complaints submitted […]