Monthly Complaint Report, Vol. 18
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
Monthly Complaint Report, Vol. 17
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
A snapshot of servicemember complaints: a review of issues related to VA mortgage refinancing
Since the Bureau began accepting mortgage complaints in 2012, we've received over 12,500 mortgage complaints from servicemembers, veterans, and their...
Monthly Complaint Report, Vol. 16
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 15
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 14
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Midyear Update on Student Loan Complaints
This report analyzes complaints submitted by consumers from October 1, 2015 through May 31, 2016 and highlights the issues that consumers face when seeking...
Monthly Complaint Report, Vol. 13
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 12
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 11
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report , Vol. 10
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
2015 Consumer Response annual report
We began consumer response operations on July 21, 2011 as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.
Monthly Complaint Report, Vol. 9
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Servicemembers 2015: A Year in Review
This is the fourth annual report detailing the data and trends surrounding complaints submitted to the CFPB by servicemembers, veterans and their families.
Monthly Complaint Report, Vol. 8
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 7
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 6
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 5
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
OSA semi-annual snapshot of servicemember complaints
As of November 2015, the CFPB has received thousands of complaints from servicemembers, veterans, and their dependents about high-cost consumer credit.
Monthly Complaint Report, Vol. 4
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Annual report of the CFPB student loan ombudsman 2015
The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.
Monthly Complaint Report, Vol. 3
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 2
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Monthly Complaint Report, Vol. 1
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Overseas & Underserved: Student loan servicing and the cost to our men and women in uniform
We’ve received over 1,300 complaints from military borrowers related to the servicing or collection of student loans.