A closer look at reverse mortgage advertisements and consumer risks
Ads for reverse mortgages are found on television, radio, in print, and on the internet, and many ads feature celebrity spokespeople discussing the benefits...
Reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Data point: Mortgage trends
This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).
Data point: Credit invisibles
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and...
Fair Lending Report 2014
We've taken important strides over the last year in our efforts to protect consumers from credit discrimination and broaden access to credit, as we identify...
Complaints Received from Servicemembers, Veterans, and Their Families 2011-2014
This is our third report detailing the data and trends surrounding complaints from servicemembers, veterans, and their families.
Advancing K-12 financial education: A guide for policymakers
Integrating financial education throughout the K-12 experience represents a promising opportunity to reach consumers at a pivotal point in their development...
Equal Employment Opportunity (EEO) program status report for fiscal year (FY) 2014
We follow specific standards for maintaining affirmative employment programs and take steps to ensure that policies, practices, and procedures are conducted in an inclusive manner for employees and applicants.
No FEAR Act Annual Report for fiscal year 2014
The CFPB presents its Notification and Federal Employee Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) Annual Report of Fiscal Year (FY) 2014.
2014 Consumer Response annual report
We began consumer response operations on July 21, 2011, as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.
Fair Debt Collection Practices Act Annual Report 2015
We’re pleased to submit to Congress our fourth annual report summarizing activities to administer the Fair Debt Collection Practices Act (FDCPA).
CFPB Independent Audit of Selected Operations and Budget, Fiscal Year 2014
In accordance with the Dodd-Frank Act, the CFPB orders an annual independent audit of the operations and budget of the Bureau.
Supervisory Highlights: Winter 2015
The supervision of companies offering financial products and services is one of our core functions, and we remain committed to periodically publishing...
Arbitration Study: Report to Congress 2015
The Dodd-Frank Wall Street Reform and Consumer Protection Act requires that we study arbitration agreements and provide a report to Congress of our findings.
Consumer voices on credit reports and scores
To better understand consumers' perspectives on their credit reports and scores, we conducted focus groups with consumers from diverse backgrounds across...
Snapshot of reverse mortgage complaints December 2011 – 2014
Reverse mortgages are a special type of loan that allows homeowners, 62 and older, to borrow against the accrued equity in their homes.
Financial well-being: The goal of financial education
A growing consensus is emerging that the ultimate measure of success for financial literacy efforts should be improvement in individual financial well-being.
Consumers’ Mortgage Shopping Experience
We aim to help consumers become better and more informed mortgage shoppers.
Report of the CFPB pursuant to section 1017(e)(4) of the Dodd-Frank Act
Pursuant to Section 1017(e)(4) of the Dodd-Frank Act, and our commitment to accountability and transparency, we are pleased to present this report to the...
Growing our human capital: Annual report to Congress 2014
Here’s our report to Congress on training and workforce development, workplace flexibilities, and recruitment and retention at the CFPB.
2014 College credit card agreements
The Credit Card Accountability, Responsibility and Disclosure Act ("CARD Act") requires us to submit to Congress, and to make available to the public, an...
Consumer credit reports: A study of medical and non-medical collections
Roughly half of all collections tradelines that appear on credit reports are reported by debt collectors seeking to collect on medical bills claimed to be...
2014 CFPB annual employee survey results
More than 83 percent of the CFPB employee population responded to the third annual employee survey conducted by the Bureau between July 15, 2014 and August...
Semi-Annual Report Fall 2014
At the CFPB, we are the nation’s first federal agency whose sole focus is protecting consumers in the financial marketplace.
Financial report fiscal year 2014
As our resources grow and as we do more to protect the rights of consumers, it is also important to be transparent in reporting our performance and the...
Study of Prepaid Account Agreements
To better understand the features and consumer protections currently provided by prepaid products, we studied publicly available account agreements for...
Summary of Findings: Design and Testing of Prepaid Card Fee Disclosures
This report summarizes
the findings of the Bureau’s pre-proposal consumer testing of pre-acquisition
disclosure forms for prepaid accounts.