Reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

Data point: Mortgage trends

This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).

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Measuring financial well-being: A guide to using the CFPB Financial Well-Being Scale

Following a rigorous research effort to develop a consumer-driven definition of financial well-being, the CFPB developed and tested a set of questions–a...

Industry and markets

Published DEC 03, 2015

The Consumer Credit Card Market

Every two years, the CFPB reports on the state of the consumer credit card market. This is our report for 2015.

Consumer complaint

Published NOV 24, 2015

Monthly Complaint Report, Vol. 5

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint

Published NOV 23, 2015

OSA semi-annual snapshot of servicemember complaints

As of November 2015, the CFPB has received thousands of complaints from servicemembers, veterans, and their dependents about high-cost consumer credit.

To Congress

Published NOV 20, 2015

Semi-Annual Report Fall 2015

At the Bureau, we are deeply committed to achieving our mission as the nation's first federal agency whose sole focus is protecting consumers in the...

To Congress

Published NOV 16, 2015

Financial report fiscal year 2015

The financial report provides readers with the results of CFPB's operations to protect the rights of financial consumers and the results of CFPB's financial...

Consumer education and empowerment

Published NOV 12, 2015

Issue Brief: Social Security claiming age and retirement security

Annually more than 2 million consumers make one of the most important financial decisions of their lives: choosing when to begin collecting Social Security...

Consumer education and empowerment

Published NOV 04, 2015

Mobile financial services: A summary of comments from the public on opportunities, challenges, and risks for the underserved

The CFPB's Office of Financial Empowerment issued a Request for Information (RFI) to find out more about mobile financial services and how low-income and...

Supervisory Highlights

Published NOV 03, 2015

Supervisory Highlights: Fall 2015

In this issue of Supervisory Highlights, we report examination findings in the areas of consumer reporting, debt collection, mortgage origination, mortgage...

To Congress

Published OCT 29, 2015

2015 Financial literacy annual report

Empowering people to take more control over their economic lives is essential to our mission.

Consumer complaint

Published OCT 27, 2015

Monthly Complaint Report, Vol. 4

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer education and empowerment

Published OCT 21, 2015

Youth Financial Education Curriculum Review Tool

The CFPB is pleased to offer the Youth Financial Education Curriculum Review Tool, a resource that educators can use when selecting and updating financial...

Published OCT 14, 2015

Annual report of the CFPB student loan ombudsman 2015

The Dodd-Frank Wall Street Reform and Consumer Protection Act established a student loan ombudsman within the CFPB.

Industry and markets

Published SEP 29, 2015

Student loan servicing

This report reviews and discusses public comments submitted in response to a Request for Information Regarding Student Loan Servicing published in the...

Consumer education and empowerment

Published SEP 24, 2015

Increasing saving at tax time and promising practices for the field

The CPFB has identified ten promising practices that may help tax preparation programs be more successful at informing consumers about their saving options.

Consumer complaint

Published SEP 22, 2015

Monthly Complaint Report, Vol. 3

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint

Published AUG 25, 2015

Monthly Complaint Report, Vol. 2

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Industry and markets

Published AUG 05, 2015

Leveraging technology to empower mortgage consumers at closing

As part of the our broader efforts to improve the mortgage process for consumers, we took a close look at one important part of a mortgage transaction: the...

To Congress

Published AUG 03, 2015

Plain Writing Act compliance report 2015

We’ve adopted plain language as a core principle for all of our consumer-facing content.

Consumer complaint

Published JUL 16, 2015

Monthly Complaint Report, Vol. 1

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Industry and markets

Published JUL 15, 2015

Consumer Protection Principles: Consumer protection in new faster payment systems

Faster payment systems hold great promise for consumers. But to be safe, transparent, accessible, and efficient, faster payment systems must keep consumer protection concerns in mind.

Consumer complaint

Published JUL 07, 2015

Overseas & Underserved: Student loan servicing and the cost to our men and women in uniform

We’ve received over 1,300 complaints from military borrowers related to the servicing or collection of student loans.

Supervisory Highlights

Published JUN 23, 2015

Supervisory Highlights: Summer 2015

In this issue of Supervisory Highlights, we report examination findings in the areas of mortgage origination, fair lending, mortgage servicing, deposits...

Consumer complaint

Published JUN 18, 2015

2015 Mid-Year Update on Student Loan Complaints

We received more than 3,100 private student loan complaints and 1,100 debt collection complaints related to student loans between October 1, 2014, and March...

To Congress

Published JUN 15, 2015

Semi-Annual Report Spring 2015

At the CFPB, we are the nation’s first federal agency whose sole focus is protecting consumers in the financial marketplace.

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