Monthly Complaint Report, Vol. 18
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Reports
Our reports focus on a wide range of topics including how consumers interact with financial products and services, trends in specific markets such as debt collection and credit cards, and the experiences of selected populations such as servicemembers, older Americans, and traditionally underserved consumers. Review our reports and analyses to help inform your decisions, policies, and practices.
Debt Burdens Among Credit-Linked Consumers in the United States
Using consumer credit record data, CFPB researchers document how often consumers share credit with likely-household members, what types of credit they share, and what we might miss by focusing solely on individuals.
Semi-Annual Report Fall 2016
The CFPB presents this Semi-Annual Report to the President, Congress, and the American people in fulfillment of its...
2016 College credit card agreements
The Credit Card Accountability, Responsibility and Disclosure Act (“CARD Act”) requires us to submit to Congress, and to make available to the public, an annual report that lists information submitted to the Bureau concerning agreements between credit card issuers and institutions of higher education or certain organizations affiliated with such institutions.
Monthly Complaint Report, Vol. 17
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Financial report of the CFPB for fiscal year 2016
The financial report provides readers with the summary results of the BCFP’s operational activity and it is the principal statement of our accountability to the American people, the United States Congress, and the President of the United States.
A snapshot of servicemember complaints: a review of issues related to VA mortgage refinancing
Since the Bureau began accepting mortgage complaints in 2012, we've received over 12,500 mortgage complaints from servicemembers, veterans, and their...
Supervisory Highlights, Issue No. 13 (Fall 2016)
In this issue of Supervisory Highlights, we report examination findings in the areas of automobile origination, automobile servicing, debt collection...
2016 Financial Literacy Annual Report
The 2016 Financial Literacy Annual Report is a statutorily mandated report to Congress on the Bureau's activities and strategy to improve the financial...
Monthly Complaint Report, Vol. 16
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Project Catalyst report: Promoting consumer-friendly innovation
This report provides an overview of Project Catalyst's work to promote consumer-friendly innovation and highlights the importance of ensuring consumer...
Financial Coaching: A Strategy to Improve Financial Well-Being
These two reports summarize the findings of a
rigorous evaluation of financial coaching and discuss the implications for
financial education practitioners.
Annual report of the CFPB student loan ombudsman 2016
This report highlights debt collection and servicing problems plaguing the federal programs designed to help defaulted student loan borrowers get on track...
Final Report of Findings: Post-Proposal Testing of Prepaid Card Disclosures
This report summarizes
the findings of the Bureau’s post-proposal consumer testing of pre-acquisition
disclosure forms for prepaid accounts.
Tools for saving: Using prepaid accounts to set aside funds
The CFPB released the results of a Project Catalyst research project finding that offering a small incentive to prepaid card users to put some of their...
Monthly Complaint Report, Vol. 15
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Building Blocks to Help Youth Achieve Financial Capability: A new model and recommendations
We've released a new report on our findings for how young people can acquire three building blocks of financial capability which include: executive...
Monthly Complaint Report, Vol. 14
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Report and Recommendations: Fighting Elder Financial Exploitation through Community Networks
Hundreds of communities across the United States have created collaborative networks to protect their older residents. This report highlights what elder...
Midyear Update on Student Loan Complaints
This report analyzes complaints submitted by consumers from October 1, 2015 through May 31, 2016 and highlights the issues that consumers face when seeking...
Plain Writing Act compliance report 2016
The CFPB's fifth annual Plain Writing Act Compliance Report is presented to fulfill the Bureau's statutory responsibilities...
Study of third-party debt collection operations
This study describes results of a survey of debt collection firms and vendors to the debt collection industry that the Bureau conducted to better understand...
Monthly Complaint Report, Vol. 13
The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...
Financial education programs serving immigrant populations
The CFPB issued this report to raise visibility about the financial education challenges that many immigrants face and to highlight promising approaches to...
Semi-Annual Report Spring 2016
The CFPB presents this Semi-Annual Report to the President, Congress, and the American people in fulfillment of its...
Supervisory Highlights: Summer 2016
In this issue of Supervisory Highlights, we report examination findings in the areas of auto originations, debt collection, mortgage origination...
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