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Category: Info for consumers |
Published

Everyone has a story—what’s yours?

Your stories matter to us. They inspire and inform the work we do. They can help us spot issues in the financial markets, illustrate challenges people are having, uncover insights into the products and services you depend on, and identify and fix problems before they become major issues. The result is a better outcome for everyone – a fair financial marketplace.

Category: Data, research, and reports |
Published

Behind the numbers: Servicemember complaints

In the Snapshot of complaints received from servicemembers, veterans, and their families that we’re releasing today, you’ll find the types and trends of military consumer complaints that the CFPB has handled since opening our doors in July 2011. Mortgages continue to top the cumulative volume of complaints handled to date.

Category: Data, research, and reports |
Published

It’s closing time: Tell us about your experience closing on a mortgage

The stories and information you provide will be used to research and test solutions that address some of the biggest pain points associated with closing on a mortgage, both for consumers and for professionals. The comments will inform our work going forward on improving the closing process for consumers and industry participants alike.

Category: Data, research, and reports | Category: Policy and compliance |
Published

Your chance to weigh in on debt collection practices

We’re considering issuing rules for the debt collection industry, but first we want to hear from you so we can learn more about the debt collection system. We’re also partnering with RegulationRoom.org to get your input. Learn how you can weigh in on debt collection practices.

Category: Data, research, and reports | Category: Info for consumers |
Published

Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans

What are you going to make with #CFPBdata? Last summer, we launched our Consumer Complaint Database featuring data about credit card complaints. Today, based on feedback from the public, we’re expanding it – and increasing the number of complaints from about 19,000 to more than 90,000. Here’s what we’re adding data about: Mortgage complaints submitted […]

Category: Info for consumers |
Published

Save like Mike

Mike’s not that different from most consumers. Like so many of us he makes sacrifices to get the things he wants. And he knows that the only way to get closer to his dreams is to plan ahead. And that’s what saving is all about. We understand that it’s not always easy to put money […]

Category: At the CFPB | Category: Info for consumers |
Published

Access, Data and Scale – Strategies to making the market work better for low-income and economically vulnerable consumers

Many of the low-income and economically vulnerable consumers we serve through the Office of Financial Empowerment face barriers to accessing affordable financial services. And for the many social service and financial-product providers that want to reach them, barriers to scalability – making proven solutions available to a significant number of people — and a lack […]

Category: Data, research, and reports | Category: Policy and compliance |
Published

Fulfilling our fair lending mandate

We are responsible for ensuring “fair, equitable, and nondiscriminatory access to credit” under the Dodd-Frank Act. Today, we submitted a report to Congress on our efforts to fulfill this fair lending mandate. The CFPB has made great strides on this front over the past year, and the Fair Lending Report of the Consumer Financial Protection […]

Category: Data, research, and reports |
Published

Research updates on private student loans

Last month, we released a report to Congress with the Department of Education on the private student market. This report helped shed light on how the private student loan market works and where there are opportunities for improvement. When we design a form or develop a regulation, we work to gather continuous feedback. The same […]

Category: Info for consumers |
Published

Meet Tom from Virginia

Since we launched on July 21st 2011, we’ve heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the attention of financial institutions, and helped address their complaints. Accepting, resolving, and analyzing consumer complaints is an integral part of our work. Periodically, we’ll feature stories from consumers who we […]

Category: Info for consumers |
Published

Meet Julio from Florida

Since we launched on July 21st 2011, we’ve heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the attention of financial institutions, and helped address their complaints. Accepting, resolving, and analyzing consumer complaints is an integral part of our work. Periodically, we’ll feature stories from consumers who we […]

Category: Info for consumers |
Published

Meet Jonna from Texas

Since we launched on July 21st 2011, we’ve heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the attention of financial institutions, and helped address their complaints. Accepting, resolving, and analyzing consumer complaints is an integral part of our work. Periodically, we’ll feature stories from consumers who we […]

Category: Info for consumers |
Published

Meet Greg from Michigan

Since we launched on July 21st 2011, we’ve heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the attention of financial institutions, and helped address their complaints. Accepting, resolving, and analyzing consumer complaints is an integral part of our work. This week, we’ll be featuring stories from consumers […]

Category: Info for consumers |
Published

Meet Ronald from Georgia and Nelda from California

Since we launched on July 21st 2011, we’ve heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the attention of financial institutions, and helped address their complaints. Accepting, resolving, and analyzing consumer complaints is an integral part of our work. This week, we’ll be featuring stories from consumers […]

Category: Info for consumers |
Published

Learn more about the Independent Foreclosure Review

We hear often from consumers with questions and concerns about foreclosure. Last week, the Federal Reserve released a video that may be helpful.

Many homeowners across the country have gone through foreclosure in recent years. Sometimes the process left unanswered questions and concerns about how the foreclosure was handled. In some cases, servicers may have made major avoidable errors. Several financial regulators established the Independent Foreclosure Review to assist borrowers in getting answers and possibly compensation in the event of errors.

Watch the video to learn more.