2019 Consumer Response annual report
We began consumer response operations on July 21, 2011 as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Suspicious Activity Reports on Elder Financial Exploitation
This study analyzes a rich, non-public data set to shed light on the volume and characteristics of elder financial abuse.
2018 Consumer Response annual report
We began consumer response operations on July 21, 2011 as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.
Complaint snapshot: Servicemembers, Veterans, and Military Families 50 State Report
This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on Servicemember complaints.
Complaint snapshot: Mortgage
This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on mortgage.
Complaint snapshot: 50 state report
One of the primary functions of the Bureau of Consumer Financial Protection (Bureau) is collecting, investigating, and responding to consumer complaints. The Bureau’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints.
Complaint snapshot: Debt collection
This Complaint Snapshot provides a high-level overview of trends in consumer complaints and supplements the Consumer Response Annual Report with more recent information about monthly changes in complaint volume and a spotlight on debt collection.
2017 Consumer Response annual report
We began consumer response operations on July 21, 2011, as the nation’s first federal agency specifically mandated to protect American
consumers in the financial marketplace.
Monthly Complaint Report, Vol. 26
The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This special edition Monthly Complaint Report takes a closer look at servicemember complaints from all 50 states.
50 state snapshot of student debt: A nationwide look at complaints about student loans
State-by-state snapshot showing how this debt is spread across the country. It also breaks down the complaints we handled from student loan borrowers in every state.
Monthly Complaint Report, Vol. 25
The CFPB’s Office of Consumer Response hears directly
from consumers about the challenges they face in the marketplace, brings their
concerns to the attention of companies, and assists in addressing their
complaints. This Monthly Complaint Report provides a high-level snapshot of
trends in consumer complaints.