Category: Consumer complaint
Consumer Snapshot: Tenant Background Checks
Renting a home is increasingly costly and challenging for many. Landlords often use a prospective renter’s application fee to purchase a tenant screening report, also known as a tenant background check, from a tenant screening company or through a property management company. Tenant screening reports can make a would-be renter’s path even more costly and challenging. This bulletin outlines difficulties prospective renters encountered in connection with a landlord’s use of a tenant screening report, based on complaints submitted to the Consumer Financial Protection Bureau (CFPB) and CFPB-commissioned qualitative research.