Newsroom
Thank you for making time for me today at CBA Live and for the valuable input you all have given us over the past few years. I appreciate the strong and...
By
Steve Antonakes
Annual Consumer Response Report Highlights CFPB Help in Getting Problems Addressed The Bureau announced today that consumer complaint volume nearly doubled...
Thank you Treasurer Schmidt, and thank you all for having me here today. Working as a local and state treasurer in Ohio taught me the importance of consumer...
By
Richard Cordray
The Bureau announced today that servicemembers, veterans, and their families who complained to the Bureau about financial products or services have...
Good morning. It is my pleasure to have the opportunity to be with you today at the Federal Reserve Bank of Atlanta's 2014 Banking Outlook Conference. I...
By
Steve Antonakes
Bureau Report Finds Accuracy Issues Top Credit Report Complaints; Warns on Avoiding Investigations Today, the Bureau called on the nation's top credit card...
Thank you for having me back again this year. I am glad to say that I now stand before you as the undisputed Director of the Bureau, having been confirmed...
By
Richard Cordray
Columbus Consumers Can Call 311 to Connect with the CFPB About Financial Issues Today, the Bureau and the City of Columbus announced a partnership to...
The Bureau is now accepting complaints from borrowers encountering problems with payday loans. Payday loans, also known as "cash advances" or "check loans,"...
Today, the Bureau and the City of St. Louis, Missouri announced a partnership to connect consumers with the CFPB to ask questions and submit complaints...
Payment Processor to Pay $1.376 Million for Aiding Illegal Practices by Debt-Settlement Companies Today, the Bureau announced an enforcement action against...
Today, the Bureau and the City of Jackson, Mississippi announced a partnership to connect consumers with the CFPB to ask questions and submit complaints...
We are here to make sure that the problems of the past, which hurt so many consumers, do not happen again. We are here to foresee and prevent the problems...
By
Richard Cordray
Concerning our education mission, in an effort that I think would be of interest to this committee, my team worked with the Department of Defense (DoD) to...
By
Holly Petraeus
Today, the Bureau and the City of Boston announced a partnership to connect consumers with the CFPB to ask questions and submit complaints about financial...
"This data puts valuable information in the hands of consumers to help them understand what is happening in their states," said CFPB Director Richard...
The report illustrates the ways we are using the tools Congress has provided us to empower consumers and promote a fair, transparent, and competitive...
By
Richard Cordray
And for a brand-new agency like the Bureau, born out of the recent financial crisis, consumer complaints are an opportunity for us to help consumers in...
By
Richard Cordray
The database allows the public to see what consumers complained about and why, as well as how and when the company in question responds.
With today's pilot-program announcement, Newark residents who call 4311 with a question or complaint about consumer financial products or services will be...
The CFPB wants to know how the CARD Act has affected the daily lives of consumers and the behavior of industry.
Consumer reporting agencies, which include what are popularly called credit bureaus or credit reporting companies, are private businesses that track a...
One of our key tools to accomplish that task is our ability to receive and process consumer complaints, which allows us to hear directly from consumers...
By
Richard Cordray
In December, the CFPB asked the public to comment on a proposed policy of making some credit card complaint data publicly available. After considering those...
These comments contain unique, detailed, and personal depictions of consumer experiences with private student loan debt.
