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Category: Press release |
Published

CFPB Launches Initiative to Improve Customer Service at Big Banks

The Consumer Financial Protection Bureau (CFPB) is seeking public input on how bank customers can assert their rights to better customer service with big banks. A 2010 federal law specifies that consumers have rights to obtain timely responses to requests for information about their accounts from large depository institutions. In today’s Request for Information, the CFPB seeks data about, and consumer experiences with, the obstacles that may prevent people from receiving high standards of customer service and high-quality human interactions with their banks or credit unions.

Category: Press release |
Published

Consumer Financial Protection Bureau Requests Information on the Impact of the CARD Act Regulations on Small Entities and the Consumer Credit Card Market

The Consumer Financial Protection Bureau issued a request for information to examine the impact of the rules that implement the Credit Card Accountability Responsibility and Disclosure Act of 2009.

Category: Press release |
Published

Consumer Financial Protection Bureau Recommends Financial Institutions Report Suspected Financial Exploitation of Older Adults

The Consumer Financial Protection Bureau (Bureau) today issued an updated advisory to financial institutions urging them to report to the appropriate local, state and federal authorities whenever they suspect that an older adult is the target or victim of financial exploitation. 

Category: Press release |
Published

Consumer Financial Protection Bureau Outlines Plan to Review Rules Under the Regulatory Flexibility Act

Today the Consumer Financial Protection Bureau (CFPB) published a notice on how it plans to periodically review regulations under the Regulatory Flexibility Act (RFA) and to request public input.

Category: Speech |
Published

Prepared Remarks of Richard Cordray, Director of the CFPB, at the National Association of Federal Credit Unions

Good morning and thank you for having me join you today. For five years now, the Consumer Financial Protection Bureau and America’s credit unions have had the opportunity to work together on behalf of all Americans. Our responsibility is to support and protect consumers. For credit unions, these same people are more than your customers; they are your members. We share many goals in common as we pursue our respective objectives, and we have a considerable stake in one another’s success.

Category: Speech |
Published

Prepared Remarks of CFPB Director Richard Cordray at the National Credit Union Administration Webinar

We have incorporated into our mortgage rules some special provisions that provide smaller creditors like most credit unions with different treatment from larger financial institutions, including the large banks. Yet we have not stopped thinking about the challenges that smaller creditors face as they continue their traditions of lending flexibly but responsibly, which has been a key to their support for many consumers, especially in smaller communities around the country.

Category: Speech |
Published

Prepared Remarks of CFPB Deputy Director Steve Antonakes at Protecting Nevada’s Consumers: A Common Ground Conference

Good morning. It is my pleasure to be with you at this Common Ground Conference. I would like to thank Attorney General Masto for hosting this important event, along with Jessica Rich and all of our colleagues at the Federal Trade Commission. I know that an enormous amount of work goes into planning these events, but I think we can all agree that it is well worth the effort. The FTC has held many of these Common Ground Conferences around the country, and we are delighted to be participating in this one.

Category: Speech |
Published

Prepared Remarks of Deputy Director Antonakes at the Federal Reserve Bank of Atlanta 2014 Banking Outlook Conference

Good morning. It is my pleasure to have the opportunity to be with you today at the Federal Reserve Bank of Atlanta’s 2014 Banking Outlook Conference. I think an open dialogue among regulators and industry participants benefits everyone involved. Today, I will update you on a few of our key initiatives and discuss how we […]

Category: Speech |
Published

Prepared Remarks of Richard Cordray at the NAFCU Annual Conference

Thank you so much for allowing me to join you here today. Since our inception, the Consumer Financial Protection Bureau has enjoyed a relationship with credit unions based on mutual respect and a common understanding of who it is we serve: the people of this country. To you, they are not simply your customers, but instead are your “members.”