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The Consumer Financial Protection Bureau (CFPB) is seeking public input on how bank customers can assert their rights to better customer service with big banks. A 2010 federal law specifies that consumers have rights to obtain timely responses to requests for information about their accounts from large depository institutions. In today’s Request for Information, the CFPB seeks data about, and consumer experiences with, the obstacles that may prevent people from receiving high standards of customer service and high-quality human interactions with their banks or credit unions.

CFPB Director Rohit Chopra's statement on Relationship Banking and Customer Service.

Director Chopra remarks at the April 7, 2022 combined CBAC & CUAC meeting.

On January 19, 2021, the Consumer Financial Protection Bureau issued a final rule to implement a requirement of the Economic Growth, Regulatory Relief, and Consumer Protection Act.

The Consumer Financial Protection Bureau and the National Credit Union Administration announced a Memorandum of Understanding agreement to improve coordination between the agencies related to the consumer protection supervision of credit unions over $10 billion dollars in assets.

The Consumer Financial Protection Bureau issued a request for information to examine the impact of the rules that implement the Credit Card Accountability Responsibility and Disclosure Act of 2009.

The Consumer Financial Protection Bureau (Bureau) issued a Notice of Proposed Rulemaking (NPRM) relating to the Remittance Rule (Rule).

The Consumer Financial Protection Bureau (Bureau) today issued an updated advisory to financial institutions urging them to report to the appropriate local, state and federal authorities whenever they suspect that an older adult is the target or victim of financial exploitation.

Today the Consumer Financial Protection Bureau (CFPB) published a notice on how it plans to periodically review regulations under the Regulatory Flexibility Act (RFA) and to request public input.

Credit Union Used False Threats to Collect Debts and Placed Unfair Restrictions on Account Access.

Good morning and thank you for having me join you today. For five years now, the Bureau and America's credit unions have had the opportunity to work...

CFPB Issues Guide and Best Practices to Help Communities Create Protection Partnerships for Seniors.

Good morning and thank you for inviting me to join you today. For more than four years now, the Bureau and America's credit unions have developed a mutual...

We have incorporated into our mortgage rules some special provisions that provide smaller creditors like most credit unions with different treatment from...

Good morning. It is my pleasure to be with you at this Common Ground Conference. I would like to thank Attorney General Masto for hosting this important...

Good morning. It is my pleasure to have the opportunity to be with you today at the Federal Reserve Bank of Atlanta's 2014 Banking Outlook Conference. I...

Thank you so much for allowing me to join you here today. Since our inception, the Bureau has enjoyed a relationship with credit unions based on mutual...

The report shows big differences across financial institutions when it comes to overdraft coverage on debit card transactions and ATM withdrawals, drawing...

For two years now, the Bureau has enjoyed a relationship with the credit unions based on mutual respect and a common understanding of who it is we serve:...