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Category: Info for consumers |
Published
Wrongfully billed Medicare bills illustration

What to do if you’re wrongfully billed for Medicare costs

Under the Qualified Medicare Beneficiaries (QMB) program, medical providers such as doctors, hospitals, and medical supply companies aren’t allowed to bill enrollees for Medicare deductibles, coinsurance, and copayments. If you get a wrongful bill, you don’t have to pay it. You have the right to a refund if you’ve already paid.

Category: Info for consumers |
Published

New protections for servicemembers and veterans alert

A recent law provides additional protections for servicemembers affecting VA refinances, medical debt on credit reports, credit monitoring, and stays on foreclosure. Here’s what to look for in the new laws and when they go into effect.

Category: Data, research, and reports |
Published

More than 1-in-5 consumers had telecommunications-related collections on their consumer report in the past 5 years

Consumers typically pay for telecommunications services monthly, but most providers do not report to consumer reporting agencies unless an account is in collections. In this report, we explore how these debts are reported. 

Category: Data, research, and reports |
Published

Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016. 

Category: Info for consumers |
Published
Debt Collection blog illustration

Your voice, your story. Consumer views on debt collection

We have heard from consumers across the country about their experiences with debt collection. In our new debt collection series, we will share these stories as well as findings from a survey report on consumers’ views about debt collection.