Comment period on overdrafts extended to June 29
In February, we launched a public inquiry and an industry research study to gain insight into overdraft practices. Both initiatives are continuing and will...
Blog
Protecting older Americans in Tampa Bay
Last week, I was back in Florida. Stetson University's College of Law invited me to speak at its annual Elder Consumer Protection Law Day. It was a...
Fair Notice on Fair Lending
Millions of Americans rely on loans and other credit products to attend college, buy cars, purchase homes, or open businesses. For many of us, access to...
Something Good in Memphis
Last week, I had the good fortune to spend two full days in Memphis, Tennessee, with my friend and colleague, Holly Petraeus, who heads the CFPB's Office of...
Paying for College: Help us make it easier for you to choose
April is a time when students and their families anxiously await their college acceptance letters. But for families across the country, the good news of...
What the proposed mortgage servicing rules could mean for you
Delinquencies. Defaults. Foreclosures. Let's face it: before the housing crisis, these and many other terms were foreign to many of us. Since 2008, however...
The CFPB’s source code policy: open and shared
The Bureau was fortunate to be born in the digital era. We've been able to rethink many of the practices that make financial products confusing to consumers...
Utah: A Leader in Protecting Seniors from Exploitation
When Utah Attorney General Mark Shurtleff invited me to Salt Lake City to meet with him, state and local senior services, and law enforcement groups, I...
CFPB promotes Financial Literacy Month
April is Financial Literacy Month, and we are teaming up with other government agencies, nonprofit organizations, and businesses to promote financial...
Remittance transfer rule: A personal perspective
As a child of South Asian immigrants, I recall my parents frequently sending money back to our family and friends in India. They would use a service to send...
Share your input on payday lending for the official record
Public input is tremendously important to our work at the CFPB. At our January field hearing in Birmingham, we had the opportunity to gather information...
Learning to speak financial products and services
It can be hard to understand the language of financial products and services. Just what exactly is a grace period? What about an ARM? A balloon payment? And...
Too Big to Fail: Student debt hits a trillion
Recently, we undertook what we understand is the first major effort to understand the size of the private student loan market. This market went through the...
Don’t miss the chance to make a nomination
Last month, Director Cordray announced that we are taking nominations for our Consumer Advisory Board. The CAB offers us advice and consultation on emerging...
Making new partners at our first VSO-MSO town hall
One of the biggest challenges of working at a new organization is getting the word out about what you do and how your product or service makes a difference...
Consumer response now sharing complaints with FTC Consumer Sentinel
The Dodd-Frank Act requires the CFPB to share consumer complaint information with the Federal Trade Commission ("FTC") and other state and federal agencies...
Illinois: Working hard to protect seniors
Last month, my team and I traveled to Chicago, Illinois, to learn more about that state's efforts to protect seniors from financial abuse and to share...
Who is going to help with your complaint about an auto or installment loan?
We recently launched the first phase of a new system to help consumers who have problems with auto loans and other types of installment loans, such as loans...
Our student loan complaint system is open for business
If you have a complaint about student loans, we are ready to hear from you. For the first time, a single agency is now responsible for watching out for all...
Our second National Consumer Protection Week
This week is National Consumer Protection Week. The Bureau and other federal agencies participate in this week to help consumers safely navigate the markets...
Advancing consumers’ interests
Today we are expanding our consumer response system to take consumer complaints on checking and savings accounts. These accounts play a critical role in the...
Notice about possibly malicious emails
Today, the CFPB has learned that businesses have received emails that falsely purport to originate from the CFPB. These emails contain the subject line...
Set a goal and start a savings habit
At the Bureau, we believe in empowering American Consumers to make informed financial decisions. We want you to have the information you need to get what...
We’re taking nominations for our Consumer Advisory Board
We are assembling a group of experts who can give us the outside guidance we'll need as we move forward with our work. Board members will provide us with...
Live from New York City!
Our live events on checking have ended. You can watch an archived recording of the morning roundtable below, or read Director Richard Cordray's remarks. And...