Reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

Data point: Mortgage trends

This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).

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50 state snapshot of student debt: A nationwide look at complaints about student loans

State-by-state snapshot showing how this debt is spread across the country. It also breaks down the complaints we handled from student loan borrowers in every state.

Student loans

Consumer complaint |

Published AUG 01, 2017

Monthly Complaint Report, Vol. 25

This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints.

Consumer complaint |

Published JUN 27, 2017

Monthly Complaint Report, Vol. 24

This Monthly Complaint Report provides a high-level snapshot of trends in consumer complaints.

Consumer complaint |

Published JUN 22, 2017

Staying on track while giving back: The cost of student loan servicing breakdowns for people serving their communities

This midyear update highlights the problems student loan borrowers face when seeking to access programs designed to protect people working in public service.

Consumer complaint |

Published MAY 31, 2017

Monthly Complaint Report, Vol. 23

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints.

Consumer complaint |

Published APR 25, 2017

Monthly Complaint Report, Vol. 22

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint | To Congress |

Published APR 03, 2017

2016 Consumer Response annual report

We began consumer response operations on July 21, 2011, as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.

Consumer complaint |

Published MAR 28, 2017

Monthly Complaint Report, Vol. 21

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published FEB 28, 2017

Monthly Complaint Report, Vol. 20

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published FEB 08, 2017

Monthly Complaint Report, Vol. 19

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published JAN 05, 2017

Snapshot of older consumers and student loan debt

The number of consumers age 60 and older with student loan debt has quadrupled over the last decade in the United States, and the average amount they owe...

Consumer complaint |

Published DEC 27, 2016

Monthly Complaint Report, Vol. 18

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published NOV 29, 2016

Monthly Complaint Report, Vol. 17

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published NOV 10, 2016

A snapshot of servicemember complaints: a review of issues related to VA mortgage refinancing

Since the Bureau began accepting mortgage complaints in 2012, we've received over 12,500 mortgage complaints from servicemembers, veterans, and their...

Consumer complaint |

Published OCT 25, 2016

Monthly Complaint Report, Vol. 16

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published SEP 27, 2016

Monthly Complaint Report, Vol. 15

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published AUG 30, 2016

Monthly Complaint Report, Vol. 14

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published AUG 18, 2016

Midyear Update on Student Loan Complaints

This report analyzes complaints submitted by consumers from October 1, 2015 through May 31, 2016 and highlights the issues that consumers face when seeking...

Consumer complaint |

Published JUL 26, 2016

Monthly Complaint Report, Vol. 13

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published JUN 28, 2016

Monthly Complaint Report, Vol. 12

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published MAY 24, 2016

Monthly Complaint Report, Vol. 11

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint |

Published APR 26, 2016

Monthly Complaint Report , Vol. 10

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaint | To Congress |

Published APR 01, 2016

2015 Consumer Response annual report

We began consumer response operations on July 21, 2011 as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace.

Consumer complaint |

Published MAR 29, 2016

Monthly Complaint Report, Vol. 9

The CFPB's Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the...

Consumer complaints

Consumer complaint |

Published MAR 22, 2016

Servicemembers 2015: A Year in Review

This is the fourth annual report detailing the data and trends surrounding complaints submitted to the CFPB by servicemembers, veterans and their families.