2016 Consumer Response annual report
We began consumer response operations on July 21, 2011, as the nation’s first federal agency specifically mandated to protect American consumers in the financial marketplace. Every complaint we receive makes a difference. Complaints give us insight into what’s happening to consumers around the country, right now.
This report explores how we’ve made strides over the last year, expanding the CFPB’s ability to engage consumers who face financial challenges and bring their concerns to the attention of companies.