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Find the latest CFPB activities and publications here. Use the filters below to browse by date, specific topics, or types of posts.

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Category Title Date published
Category: Press release CFPB Launches Initiative to Improve Customer Service at Big Banks
Category: Op-ed | Category: Speech Prepared Remarks of CFPB Director Rohit Chopra in Great Falls, Montana on Relationship Banking and Customer Service
Category: Report Office of Servicemember Affairs 2021 Annual Report
Category: Press release CFPB Report Highlights Experiences of Military Families with Medical Billing, Credit Reporting, and Debt Collection
Category: Report Complaint Bulletin: Medical billing and collection issues described in consumer complaints
Category: Press release CFPB Report Spotlights Medical Billing Challenges
Category: Speech Director Chopra's Opening Remarks to the Community Bank and Credit Union Advisory Councils
Category: Report 2021 Consumer Response annual report
Category: Blog Overdraft fees can price people out of banking
Category: Blog Report illustrates how the big three credit reporting companies are giving consumers the runaround
Category: Press release CFPB Releases Report Detailing Consumer Complaint Response Deficiencies of the Big Three Credit Bureaus
Category: Blog Hold credit reporting companies accountable for incorrect reports and shoddy service
Category: Report Annual report of consumer and credit reporting complaints: An analysis of complaint responses by Equifax, Experian, TransUnion
Category: Press release CFPB Takes Action to Stop False Identification by Background Screeners
Category: Report 2021 Annual Report of the CFPB Education Loan Ombudsman
Category: Report Consumer Complaint Research Brief: Consumer complaints throughout the credit life cycle, by demographic characteristics
Category: Press release CFPB Report: Consumer Complaint Submission Patterns Vary by Demographic Characteristics of Census Tract
Category: Speech Prepared Remarks of Acting Director Uejio For AFR’s Celebration of the CFPB’s 10th Birthday
Category: Report Complaint Bulletin: COVID-19 issues described in consumer complaints
Category: Press release CFPB Consumer Complaint Bulletin Highlights Consumers’ Difficulties During Pandemic
Category: Report Office of Servicemember Affairs Annual Report
Category: Report Complaint Bulletin: Mortgage forbearance issues described in consumer complaints
Category: Press release CFPB Issues Reports Detailing Mortgage Borrowers’ Continuing COVID-19 Challenges
Category: Press release CFPB Consumer Complaint Bulletin Examines County-Level Demographic Data
Category: Report Complaint Bulletin: County-level demographic overview of consumer complaints
Category: Press release CFPB Annual Complaint Report Highlights More Than a Half-Million Complaints Received in 2020
Category: Report 2020 Consumer Response annual report
Category: Press release Consumer Financial Protection Bureau Issues Rule on Higher-Priced Mortgage Loan Escrow Exemption
Category: Press release Consumer Financial Protection Bureau and National Credit Union Administration Sign Memorandum of Understanding
Category: Report Annual Report of the CFPB Private Education Loan Ombudsman 2020
Category: Press release Consumer Financial Protection Bureau Requests Information on the Impact of the CARD Act Regulations on Small Entities and the Consumer Credit Card Market
Category: Speech Oral Testimony of Director Kraninger Before the House Financial Services Committee
Category: Speech Oral Testimony of Director Kraninger Before the Senate Banking Committee
Category: Blog Closing remarks: Consumer Financial Protection Week
Category: Press release CFPB Announces New Capability for the Consumer Complaint Database, Expands Ability to View Complaint Data Over Time
Category: Press release CFPB Releases Updated COVID-19 Consumer Complaint Data
Category: Report July Complaint Bulletin: Complaints mentioning coronavirus keywords
Category: Blog Turning complaint into action: The CFPB works for you
Category: Speech Remarks by Director Kraninger During Consumer Data Industry Association Webinar
Category: Press release Consumer Financial Protection Bureau Issues Consumer Complaint Bulletin
Category: Report Complaint Bulletin: Complaints mentioning coronavirus keywords
Category: Speech Director Kraninger Remarks During National Association of Realtors 2020 Legislative Meetings
Category: Speech Director Kraninger Remarks During Financial Literacy and Education Commission Public Meeting
Category: Press release Consumer Financial Protection Bureau Adds Enhancements to Consumer Complaint Database
Category: Blog Here's what we’ve been doing over the past year to help military families plan for their next financial journey.
Category: Report Office of Servicemember Affairs Annual Report for Fiscal Year 2019
Category: Report 2019 Consumer Response annual report
Category: Press release Consumer Financial Protection Bureau Issues Notice of Proposed Rulemaking on Remittance Rule
Category: Press release Consumer Financial Protection Bureau to Enhance Consumer Complaint Database
Category: Speech Director Kraninger’s Speech at the National Consumer Empowerment Conference
Category: Report Reporting of Suspected Elder Financial Exploitation by Financial Institutions: An update to the 2016 Advisory and Recommendations
Category: Press release Consumer Financial Protection Bureau Recommends Financial Institutions Report Suspected Financial Exploitation of Older Adults
Category: Press release Consumer Financial Protection Bureau Outlines Plan to Review Rules Under the Regulatory Flexibility Act
Category: Speech Speech at the Bipartisan Policy Center By Kathleen L. Kraninger, Director, Consumer Financial Protection Bureau
Category: Report 2018 Consumer Response annual report
Category: Blog A 2018 review of financial concerns facing servicemembers
Category: Report Complaint snapshot: Servicemembers, Veterans, and Military Families 50 State Report
Category: Report Complaint snapshot: Mortgage
Category: Report Office of Servicemember Affairs – Annual Report
Category: Blog Here’s what we’re hearing from servicemembers, veterans, and military families
Category: Blog Bureau releases Complaint snapshot: 50 state report
Category: Report Complaint snapshot: 50 state report
Category: Blog Bureau roundtables seek public input
Category: Blog Complaint snapshot: An analysis of debt collection complaints
Category: Report Complaint snapshot: Debt collection
Category: Press release CFPB Issues Request for Information on Consumer Complaints and Inquiries
Category: Report 2017 Consumer Response annual report
Category: Press release CFPB Issues Request For Information On Consumer Complaint Reporting
Category: Blog Tips for servicemembers with student debt
Category: Blog Complaints show military families and non-military families have different experiences in the financial marketplace
Category: Report Monthly Complaint Report, Vol. 26
Category: Blog A 50-state look at complaints about student loans
Category: Report Annual report of the CFPB Student Loan Ombudsman 2017
Category: Press release CFPB Report Finds Consumer Complaints Spurred Actions That Brought More Than $750 Million in Relief for Student Loan Borrowers
Category: Report A nationwide look at how student debt impacts older adults
Category: Press release CFPB Takes Action Against Aequitas Capital Management for Aiding Corinthian Colleges' Predatory Lending Scheme
Category: Report Monthly Complaint Report, Vol. 25
Category: Blog The voice of the consumer
Category: Blog Top five consumer financial complaints reported across the U.S.
Category: Press release CFPB Releases State-Level Snapshot of Consumer Complaints
Category: Report Monthly Complaint Report, Vol. 24
Category: Press release CFPB Monthly Snapshot Spotlights Complaints from Older Consumers
Category: Blog A snapshot of complaints made by older consumers
Category: Speech Prepared Remarks of CFPB Director Richard Cordray at the People and Places Conference
Category: Report Monthly Complaint Report, Vol. 23
Category: Blog Our office of Servicemember Affairs guides you through the financial hurdles of your military career
Category: Report The Office of Servicemember Affairs: Charting our course through the military lifecycle
Category: Report Monthly Complaint Report, Vol. 22
Category: Press release CFPB Monthly Snapshot Spotlights Student Loan Complaints
Category: Blog Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report
Category: Report 2016 Consumer Response annual report
Category: Report Monthly Complaint Report, Vol. 21
Category: Press release CFPB Monthly Snapshot Spotlights Credit Card Complaints
Category: Press release CFPB Monthly Snapshot Spotlights Credit Reporting Complaints
Category: Report Monthly Complaint Report, Vol. 20
Category: Press release CFPB Monthly Snapshot Spotlights Mortgage Complaints
Category: Report Monthly Complaint Report, Vol. 19
Category: Press release CFPB Warns Student Loan Servicing Problems Can Jeopardize Long-Term Financial Security for Older Borrowers
Category: Blog Four tips to help older student loan borrowers navigate common problems with their student loans
Category: Report Snapshot of older consumers and student loan debt