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Category: Data, research, and reports | Category: Info for consumers |

Your voices help drive our work

Last week, we published the three millionth complaint on the CFPB complaint database. This accumulation of complaints represents ten years of sharing consumers’ experiences to increase transparency and create accountability to the public by clarifying the problems consumers face.

Category: At the CFPB | Category: Info for consumers |

Improving how the CFPB gathers feedback

At the CFPB, we are committed to delivering trustworthy, impartial, accurate and timely information to the people we serve. To maintain this commitment we provide clear, impartial answers to hundreds of financial questions on Ask CFPB. Ask CFPB offers information you can use to make more informed choices about your money. Ask CFPB helps more than 6 million people do so each year and has helped more than 43 million lifetime users.

Category: Info for consumers |

Transcript Withholding Holds Back Workers and Wages

Millions of students seek postsecondary degrees in the hope that advancing their education will lead to better job opportunities, higher earnings, and greater economic security for themselves and their families. But many institutions of higher education are precluding students from making professional and educational gains by withholding their official transcripts to collect education-related debts.

Category: Info for consumers |

Consumers on course to save $1 billion in NSF fees annually, but some banks continue to charge these fees

A number of large banks are eliminating non-sufficient fund (NSF) fees on checking accounts, cutting total NSF fee volume by about 50%, or $1 billion, annually. Other banks continue to charge these fees. The Bureau is closely scrutinizing whether and when charging these fees may be unlawful.

Category: Info for consumers | Category: Policy and compliance |

Busting myths about bankruptcy and private student loans

It is a myth that student loans are not dischargeable in bankruptcy. Some private student loans require a showing of “undue hardship” and an adversary proceeding within the bankruptcy in order for the loans to be discharged, while other types of student loans are treated the same as other unsecured consumer debt.