Supervisory guidance

The Consumer Financial Protection Bureau has issued a policy statement on applications for early termination of administrative consent orders.

The Consumer Financial Protection Bureau has issued a statement on supervisory and enforcement practices regarding certain large loans under the regulations for Payday, Vehicle Title, and Certain High-Cost Installment Loans.

The Bureau is issuing this statement to inform creditors of the Bureau’s flexible supervisory and enforcement approach during the COVID-19 pandemic regarding the timeframe within which creditors complete their investigations of consumers’ billing error notices.

In light of the COVID-19 pandemic, the Consumer Financial Protection Bureau issued this statement providing flexibility on certain filing requirements under the Interstate Land Sales Full Disclosure Act and Regulation J.

For remittances that occur on or after July 21, 2020, and before January 1, 2021, the Bureau does not intend to cite in an examination or initiate an enforcement action in connection with the disclosure of actual third-party fees and exchange rates against any insured institution that will be newly required to disclose actual third-party fees and exchange rates after the temporary exception expires and instead continues to provide estimated disclosures that would have been allowed under the temporary exception.

The Consumer Financial Protection Bureau announced that it is providing needed flexibility to enable financial companies to work with customers in need as they respond to the COVID-19 pandemic.

Amends and reissues CFPB Bulletin 2013-06.

The Consumer Financial Protection Bureau has issued a policy statement providing a framework on how it intends to apply the abusiveness standard in supervision and enforcement matters.

This Memorandum of Understanding (“MOU”), dated as of Feb. 25, 2019, is made and entered into by the Consumer Financial Protection Bureau (“CFPB”) and the Federal Trade Commission (“FTC”). This MOU is intended to facilitate the fulfillment of the Agencies’ responsibilities in a manner consistent with the Dodd-Frank Wall Street Reform and Consumer Protection Act (“Dodd-Frank Act”).

The Bureau of Consumer Financial Protection (Bureau) is issuing this bulletin to announce changes to how it articulates supervisory expectations to institutions in connection with supervisory events.

The Bureau of Consumer Financial Protection (Bureau) recognizes the serious impact major disasters or emergencies have on consumers and the operations of many supervised entities. Existing laws and regulations provide supervised entities regulatory flexibility to take certain actions that can benefit consumers in communities under stress and hasten recovery. The Bureau will also consider the impact of major disasters or emergencies on supervised entities themselves when conducting supervisory activities.

The Consumer Financial Protection Bureau (CFPB) is issuing this statement to advise our supervised entities that the CFPB encourages them to work with consumers affected by Hurricane Maria to make use of existing regulatory flexibility where doing so would benefit consumers affected by this major disaster.

The Consumer Financial Protection Bureau (CFPB) is updating its statement on Hurricane Harvey to also address Hurricane Irma. The CFPB advises our supervised entities that we encourage them to work with consumers affected by Hurricanes Harvey and Irma to make use of existing regulatory flexibility where doing so would benefit consumers affected by these major disasters.

CFPB Compliance Bulletin 2017-01

CFPB Bulletin 2016-03

Amends and reissues CFPB Bulletin 2012-03. 

Supervisory expectations regarding customer account deposit reconciliation practices

Process for appeals of supervisory matters. (Includes CFPB Bulletin 2012-07 and Revised Process documents).

CFPB Bulletin 2015-01

Federal Financial Institutions Examination Council (FFIEC) final supervisory guidance entitled “Social Media: Consumer Compliance Risk Management Guidance”

Statement of Intent for sharing information with State banking and financial services regulators

Statement on supervisory practices regarding financial institutions and borrowers affected by Hurricane Sandy.

Memorandum of Understanding on supervisory coordination among the CFPB, Federal Reserve Board, FDIC, NCUA, and OCC.

CFPB Bulletin 12-01

Interagency statement for determining asset size of institutions for federal consumer financial law supervisory and enforcement purposes.