Supervisory guidance

The CFPB has issued a policy statement that explains the legal prohibition on abusive conduct in banking and nonbanking consumer financial markets.

Student loan servicers who collect on student loans that are discharged by a bankruptcy court are likely engaging in an unfair act or practice in violation of the Consumer Financial Protection Act (CFPA).

Blanket policies of charging Returned Deposited Item fees to consumers for all returned transactions irrespective of the circumstances or patterns of behavior on the account are likely unfair under the Consumer Financial Protection Act (CFPA).

When firms frustrate the ability of consumers to post honest reviews of products and services that they use, they may be engaged in conduct prohibited by the Consumer Financial Protection Act.

Compliance Bulletin highlighting law violations CFPB has identified during the repossession process.

The Consumer Financial Protection Bureau is issuing this Compliance Bulletin and Policy Guidance regarding the servicing of Federal student loans for borrowers who may be eligible for Public Service Loan Forgiveness.

The Bureau of Consumer Financial Protection (Bureau) is issuing this Compliance Bulletin and Policy Guidance (Bulletin) on Supervision and Enforcement priorities regarding housing insecurity in light of heightened risks to consumers needing loss mitigation assistance in the coming months as the COVID-19 foreclosure moratoriums and forbearances end.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

Rescission of policy statements issued between March 26 – June 3, 2020 providing temporary regulatory flexibilities in response to COVID-19 pandemic.

The Consumer Financial Protection Bureau (CFPB or Bureau) is issuing this bulletin to announce changes to how its examiners articulate supervisory expectations to supervised entities in connection with supervisory events.

The CFPB and the NCUA entered into a Memorandum of Understanding on January 14, 2021, to enhance cooperation and coordination between the agencies.

The Consumer Financial Protection Bureau has issued a policy statement on applications for early termination of administrative consent orders.

The Consumer Financial Protection Bureau has issued a statement on supervisory and enforcement practices regarding certain large loans under the regulations for Payday, Vehicle Title, and Certain High-Cost Installment Loans.

The Bureau is issuing this statement to inform creditors of the Bureau’s flexible supervisory and enforcement approach during the COVID-19 pandemic regarding the timeframe within which creditors complete their investigations of consumers’ billing error notices.

In light of the COVID-19 pandemic, the Consumer Financial Protection Bureau issued this statement providing flexibility on certain filing requirements under the Interstate Land Sales Full Disclosure Act and Regulation J.

For remittances that occur on or after July 21, 2020, and before January 1, 2021, the Bureau does not intend to cite in an examination or initiate an enforcement action in connection with the disclosure of actual third-party fees and exchange rates against any insured institution that will be newly required to disclose actual third-party fees and exchange rates after the temporary exception expires and instead continues to provide estimated disclosures that would have been allowed under the temporary exception.

The Consumer Financial Protection Bureau announced that it is providing needed flexibility to enable financial companies to work with customers in need as they respond to the COVID-19 pandemic.

Amends and reissues CFPB Bulletin 2013-06.

The Consumer Financial Protection Bureau has issued a policy statement providing a framework on how it intends to apply the abusiveness standard in supervision and enforcement matters.

This Memorandum of Understanding (“MOU”), dated as of Feb. 25, 2019, is made and entered into by the Consumer Financial Protection Bureau (“CFPB”) and the Federal Trade Commission (“FTC”). This MOU is intended to facilitate the fulfillment of the Agencies’ responsibilities in a manner consistent with the Dodd-Frank Wall Street Reform and Consumer Protection Act (“Dodd-Frank Act”).