Supervisory guidance

The Bureau does not intend to cite a violation in an examination or bring an enforcement action against a credit card issuer seeking to provide certain forms of relief during a phone call when the issuer does not obtain a consumer’s E-Sign consent.

The Bureau is issuing this statement to inform creditors of the Bureau’s flexible supervisory and enforcement approach during the COVID-19 pandemic regarding the timeframe within which creditors complete their investigations of consumers’ billing error notices.

The Board of Governors of the Federal Reserve System, Consumer Financial Protection Bureau, Federal Deposit Insurance Corporation, National Credit Union Administration, and Office of the Comptroller of the Currency are issuing this statement to specifically encourage financial institutions to offer responsible small-dollar loans to both consumers and small businesses.

The Bureau is issuing this Bulletin to provide mortgage servicers clarity, facilitate compliance, and prevent harm to consumers during the transfer of residential mortgages.

In light of the COVID-19 pandemic, the Consumer Financial Protection Bureau issued this statement providing flexibility on certain filing requirements under the Interstate Land Sales Full Disclosure Act and Regulation J.

The federal financial institution regulatory agencies and the state financial regulators issued a joint policy statement providing needed regulatory flexibility to enable mortgage servicers to work with struggling consumers affected by the Coronavirus Disease (referred to as COVID-19) emergency.

For remittances that occur on or after July 21, 2020, and before January 1, 2021, the Bureau does not intend to cite in an examination or initiate an enforcement action in connection with the disclosure of actual third-party fees and exchange rates against any insured institution that will be newly required to disclose actual third-party fees and exchange rates after the temporary exception expires and instead continues to provide estimated disclosures that would have been allowed under the temporary exception.

The federal financial institution regulatory agencies (the agencies), in consultation with state financial regulators, issued a revised interagency statement encouraging financial institutions to work constructively with borrowers affected by COVID-19 and providing additional information regarding loan modifications.

The Consumer Financial Protection Bureau announced that it is providing needed flexibility to enable financial companies to work with customers in need as they respond to the COVID-19 pandemic.