What should I do if I don’t understand one of my mortgage closing documents?
If you don't understand a closing document, ask your lender about it right away.
If you have an attorney, you should also ask your attorney. If you don’t have an attorney, ask your settlement agent.
You can also explore our interactive guide to the Closing Disclosure.
You won’t receive a Closing Disclosure if you applied for a mortgage prior to Oct. 3, 2015, or if you're applying for a reverse mortgage. For those loans, you will receive two forms – a HUD-1 Settlement Statement and a final Truth-in-Lending disclosure – instead of the Closing Disclosure. If you are applying for a HELOC, a manufactured housing loan that is not secured by real estate, or a loan through certain types of homebuyer assistance programs, you will not receive HUD-1, but you should receive a Truth-in-Lending disclosure.
If you have a problem with your mortgage closing process, you should discuss the problem with your lender. You can also submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372). We’ll forward your complaint to the lender and work to get you a response, generally in 15 days. You may also wish to get your own attorney to take a look at your issue.
Take the next step
Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.