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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

I am a veteran with either a VA-guaranteed mortgage or a non-VA-guaranteed mortgage and am having trouble making my payments. Who can I call for help?


If you are a veteran, it is important to know that there are special resources available to you, regardless of when you served and even if you don’t have a VA-guaranteed mortgage.

If you have a VA-guaranteed mortgage and are having trouble making your payments, the VA has a Loan Guaranty Home Loan Program to help you try to keep your home. Call (877) 827-3702 to reach the nearest Loan Guaranty office where loan specialists are prepared to discuss potential ways to help with your VA loan.

If you are a veteran or servicemember with a non-VA loan, the VA can still provide you with helpful advice and guidance, including information on options for refinancing to a VA-guaranteed mortgage. For more information on the VA’s Loan Guaranty Home Loan Program, visit the VA’s website or call toll-free (877) 827-3702 to speak with a VA Loan Technician. For additional assistance, call the CFPB Consumer Hotline at (855) 411-CFPB (2372) to be connected to a U.S. Department of Housing and Urban Development (HUD)-approved housing counselor who can provide further assistance.

If this is an emergency, and you are a veteran who feels you may be facing homelessness as a result of losing your home, call (877) 4AID VET (877-424-3838) or go to the VA’s website  to receive immediate assistance from VA.

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.