Skip to main content

My lender or servicer advised me to stop making payments on my mortgage loan so I could qualify for a loan modification. What can I do?

You should not trust anyone giving you this advice. 

If you are having trouble making your mortgage loan payments, call the CFPB at (855) 411-CFPB (2372) to be connected with a U.S. Department of Housing and Urban Development (HUD)-approved housing counselor who can help you explore your options.

Report companies giving you this advice by submitting a complaint with the CFPB online or by calling (855) 411-CFPB (2372).

Take the next step

Submit a complaint

We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

Submit a complaint

Was this answer helpful to you?

Please do not share any personally identifiable information (PII), including, but not limited to: your name, address, phone number, email address, Social Security number, account information, or any other information of a sensitive nature.