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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

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I want to sue the card issuer that issued my credit card, but they tell me I have to use arbitration. Is that right?

Answer:

Some cardholder agreements contain arbitration provisions. You should be able to find a copy of the agreement on your card issuer's website, and you can request a copy from your card issuer if it is not there. 

If you have any questions, you should contact your card issuer. Where there is an arbitration provision, there are often questions about what types of disputes are covered by arbitration and even questions about whether the arbitration provision is mandatory. You should consult with an attorney about these types of issues.

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