Skip to main content

I made a payment through my bank or credit union's online bill pay service. The payment arrived after the due date and I was charged a late fee. When should my bill pay payment have arrived?

Payments you make with online bill-pay take time to process. Payments initiated before the due date but executed after that date may trigger a late fee from the entity you are paying. 

Most banks or credit unions will tell you the time required to process a scheduled payment when you schedule it. Your payment may also be delayed if you don’t have enough money in your account to cover it.

If there was enough money in your account to make the payment when you scheduled it, and the payment arrived later than your bank or credit union indicated it would, contact your bank or credit union.

Take the next step

Submit a complaint

We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

Submit a complaint

Was this answer helpful to you?

Please do not share any personally identifiable information (PII), including, but not limited to: your name, address, phone number, email address, Social Security number, account information, or any other information of a sensitive nature.