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Helping multilingual communities and newcomers

In the United States, financial products and services are generally described in English. For those who primarily speak a language other than English, it can be challenging to understand and use these products and services.

More than 41 million immigrants live in America, and some have unique needs when it comes to managing their finances. Millions of people in the United States are more comfortable using Spanish, Chinese, French, Haitian Créole, Tagalog, Korean, and Vietnamese—the most widely spoken languages in the United States other than English. 

Considerations like limited English proficiency and unfamiliarity with the U.S. banking system can make it hard to navigate the financial marketplace. To help these consumers understand common products and transactions, we provide information in these languages.

Help by phone is available in more than 180 languages when you call (855) 411-2372. 

Find the resources you want, in the languages you need

For the people you serve who have proficiency in languages other than English, we offer information that they can read and listen to, in their preferred languages.

Spanish | Español

Chinese | 中文

Vietnamese | Tiếng Việt

Korean | 한국어

Filipino | Tagalog

Russian | Pусский

Arabic | العربية

Haitian Creole | Kreyòl Ayisyen

Language Access Plan

We are committed to providing persons with limited English proficiency (LEP) meaningful access to our program and services. On Oct. 8, 2014, the CFPB released a Proposed Language Access Plan  for public comment. We received numerous comments on the Proposed Language Access Plan and carefully considered the comments we received. Since then, we have made a number of additional efforts to provide LEP consumers with resources.

The Final Language Access Plan  describes how we provide LEP individuals access to information, services, activities, and programs and how our language access activities are implemented across our operations, programs, and services.