2017 Consumer Response annual report
We began consumer response operations on July 21, 2011
as the nation’s first federal agency specifically mandated to protect American
consumers in the financial marketplace.
Research and reports
We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.
Featured
Fair Lending Annual Report
This
report describes our fair lending activities in prioritization, supervision,
enforcement, guidance and rulemaking, interagency coordination, and outreach
for calendar year 2017.
Quarterly consumer credit trends: Public records
Quarterly
consumer credit trends reports focus on a specific consumer financial product
or issue using a longitudinal, nationally-representative sample of
de-identified credit records maintained by a nationwide credit reporting company.
Quarterly consumer credit trends: Growth in longer-term auto loans
Quarterly consumer credit trends reports focus on a specific consumer financial product or issue using a longitudinal, nationally-representative sample of de-identified credit records maintained by a nationwide credit reporting agency.
Monthly Complaint Report, Vol. 26
The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. This special edition Monthly Complaint Report takes a closer look at servicemember complaints from all 50 states.
Consumer Protection Principles: Consumer-authorized financial data sharing and aggregation
These consumer protection principles are intended to help safeguard consumer interests as the consumer-authorized aggregation services market develops.
Financial well-being in America
This report presents the findings of a national survey that examined the financial well-being of U.S. adults. The report shows the distribution of financial well-being scores for the U.S. adult population and for selected subgroups.
CFPB data point: Student loan repayment
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse.
CFPB data point: Frequent overdrafters
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and regulations to inform the public discourse.
Monthly Complaint Report, Vol. 25
The CFPB’s Office of Consumer Response hears directly
from consumers about the challenges they face in the marketplace, brings their
concerns to the attention of companies, and assists in addressing their
complaints. This Monthly Complaint Report provides a high-level snapshot of
trends in consumer complaints.
Monthly Complaint Report, Vol. 24
The CFPB’s Office of Consumer Response hears directly
from consumers about the challenges they face in the marketplace, brings their
concerns to the attention of companies, and assists in addressing their
complaints. This Monthly Complaint Report provides a high-level snapshot of
trends in consumer complaints.