Tools and resources to use with the people you serve
We’ve gathered our tools, worksheets, handouts, and audio recordings by topic and by audience. You can use these resources with the people you serve.
You can also download the inventory of materials that are available.
Multilingual communities and newcomers
Find help for people you serve who primarily speak a language other than English.
Resources by topic
Looking for answers to help a client? Check here first. You’ll find a wealth of information and interactive tools you can use to help the people you serve with common financial issues.
Auto loans
| DESCRIPTION | ACTIONS |
|---|---|
Comparing auto loans worksheet |
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Take control of your auto loan |
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Take control of your auto loan: A step-by-step guide |
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Shopping for your auto loan |
Credit cards
| DESCRIPTION | ACTIONS |
|---|---|
Act fast if you can't pay your credit cards |
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Act fast if you can't pay your credit cards (Spanish) |
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How to find the best credit card for you |
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How to fix mistakes in your credit card bill |
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How to stop mystery credit card fees |
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Digest: Using credit cards |
Credit reports and scores
| DESCRIPTION | ACTIONS |
|---|---|
Where to find access to a free credit score |
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Check your credit report |
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Check your credit report (Spanish) |
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Understand your credit score |
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Understand your credit score (Spanish) |
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How to rebuild your credit |
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How to rebuild your credit (Spanish) |
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Credit report rule to live by |
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Watch accounts closely when card data is hacked |
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You Have a Right to See Specialty Credit Reports |
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Specialty Credit Reporting list |
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Dispute an error for a minor |
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Dispute an error for a youth who is 18 or older if the error occurred |
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Dispute an error that happened at 18 or older for youth who |
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Help your kids start and maintain good credit Client handout |
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Help youth in foster care start and maintain good credit |
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Understand your credit report |
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Understand your credit report (Spanish) |
Debt collection
| DESCRIPTION | ACTIONS |
|---|---|
Debt Collection Sample Letters |
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Know your rights when a debt collector calls |
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Know your rights when a debt collector calls (Spanish) |
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Planning to become debt-free? |
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Planning to become debt-free? (Spanish) |
Housing
| DESCRIPTION | ACTIONS |
|---|---|
Making housing decisions after losing a spouse or partner |
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Making housing decisions after losing a spouse or partner (Spanish) |
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Making housing decisions after losing a spouse or partner (Chinese) |
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Making housing decisions after losing a spouse or partner (Haitian Creole) |
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Making housing decisions after losing a spouse or partner (Korean) |
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Making housing decisions after losing a spouse or partner (Russian) |
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Making housing decisions after losing a spouse or partner (Tagalog) |
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Making housing decisions after losing a spouse or partner (Vietnamese) |
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Making housing decisions when your health changes |
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Making housing decisions when your health changes (Spanish) |
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Making housing decisions when your health changes (Chinese) |
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Making housing decisions when your health changes (Haitian Creole) |
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Making housing decisions when your health changes (Korean) |
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Making housing decisions when your health changes (Russian) |
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Making housing decisions when your health changes (Tagalog) |
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Making housing decisions when your health changes (Vietnamese) |
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Leaving your home to children or heirs |
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Leaving your home to children or heirs (Spanish) |
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Leaving your home to children or heirs (Chinese) |
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Leaving your home to children or heirs (Haitian Creole) |
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Leaving your home to children or heirs (Korean) |
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Leaving your home to children or heirs (Russian) |
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Leaving your home to children or heirs (Tagalog) |
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Leaving your home to children or heirs (Vietnamese) |
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Using home equity to meet financial needs |
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Using home equity to meet financial needs (Spanish) |
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Using home equity to meet financial needs (Chinese) |
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Using home equity to meet financial needs (Haitian Creole) |
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Using home equity to meet financial needs (Korean) |
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Using home equity to meet financial needs (Russian) |
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Using home equity to meet financial needs (Tagalog) |
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Using home equity to meet financial needs (Vietnamese) |
Money management
| DESCRIPTION | ACTIONS |
|---|---|
Helpful shortcuts for credit card use: Ideas for financial educators |
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Rules to live by: Ideas for financial educators |
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Managing family lending and borrowing |
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Managing spending: Ideas for financial educators |
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Consumer tips for managing spending |
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My spending rule to live by |
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My credit spending rule to live by |
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Digest: Managing cash flow and bill payments |
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Know your overdraft options |
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My new money goal |
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My new money goal (Spanish) |
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SAVED: Five steps for making financial decisions |
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SAVED: Five steps for making financial decisions (Spanish) |
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Manage your college money |
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Manage your college money (Spanish) |
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Your disaster checklist |
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Your disaster checklist (Spanish) |
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Digest: Organizing and managing finances |
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Organizing and managing finances |
Money motivations
| DESCRIPTION | ACTIONS |
|---|---|
Money Circle Toolkit |
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Introducing the Money Circle Toolkit |
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Friends and Family Exchanges Crisis Tool |
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Friends and Family Exchanges Crisis Tool (Spanish) |
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Friends and Family Exchanges Consumer Worksheet |
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Future Self Tool |
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Future Self Tool |
Money transfers
| DESCRIPTION | ACTIONS |
|---|---|
Helping consumers understand remittance transfers |
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Helping consumers understand remittance transfers (Spanish) |
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Helping consumers understand remittance transfers (Arabic) |
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Helping consumers understand remittance transfers (Chinese) |
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Helping consumers understand remittance transfers (Haitian Creole) |
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Helping consumers understand remittance transfers (Korean) |
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Helping consumers understand remittance transfers (Russian) |
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Helping consumers understand remittance transfers (Tagalog) |
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Helping consumers understand remittance transfers (Vietnamese) |
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Send money abroad with more confidence |
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Send money abroad with more confidence (Spanish) |
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Send money abroad with more confidence (Arabic) |
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Send money abroad with more confidence (Chinese) |
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Send money abroad with more confidence (Haitian Creole) |
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Send money abroad with more confidence (Korean) |
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Send money abroad with more confidence (Russian) |
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Send money abroad with more confidence (Tagalog) |
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Send money abroad with more confidence (Vietnamese) |
Mortgages
| DESCRIPTION | ACTIONS |
|---|---|
Considering a reverse mortgage |
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Considering a reverse mortgage (Spanish) |
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Guide to closing forms |
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Your mortgage servicer must comply with federal rules |
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How to avoid foreclosure |
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How to avoid foreclosure (Spanish) |
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Know before you owe: Mortgages |
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How to spot and avoid foreclosure relief scams |
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How to spot and avoid foreclosure relief scams (Spanish) |
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Ready to buy a home? |
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Ready to buy a home? (Spanish) |
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Shopping for a mortgage |
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Shopping for a mortgage? (Spanish) |
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Should I refinance? |
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Should I refinance? (Spanish) |
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Your closing checklist |
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Your home loan toolkit |
Savings and bank accounts
| DESCRIPTION | ACTIONS |
|---|---|
My savings rule to live by |
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Moving your checking account checklist |
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Consumer guide to checking account denials |
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Consumer guide to managing your checking account |
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Consumer guide to selecting a lower-risk account |
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Digest: Saving for financial shocks and emergencies |
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Saving for financial shocks and emergencies |
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Save some and spend some |
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Save some and spend some (Spanish) |
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Checklist for opening a bank or credit union account |
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Checklist for opening a bank or credit union account (Spanish) |
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Selecting financial products and services |
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Selecting financial products and services (Spanish) |
Translated financial terms
| DESCRIPTION | ACTIONS |
|---|---|
Glossary of Arabic-English financial terms |
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Glossary of Chinese-English financial terms |
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Glossary of Haitian Creole-English financial terms |
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Glossary of Korean-English financial terms |
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Glossary of Russian-English financial terms |
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Glossary of Spanish-English financial terms |
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Glossary of Tagalog-English financial terms |
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Glossary of Vietnamese-English financial terms |
Resources by audience
We create resources for audiences with specific needs to help them navigate financial decisions.
Justice-involved individuals
Formerly-incarcerated individuals face many challenges in their financial lives, such as identity theft or criminal justice debt. These resources assist people as they reenter or prepare to reenter society.
| DESCRIPTION | ACTIONS |
|---|---|
Focus on Reentry |
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Protecting one’s credit while in the criminal justice system |
Native communities
These resources are based on the wisdom of people working in tribal governments and other organizations that serve Native communities.
| DESCRIPTION | ACTIONS |
|---|---|
Focus on Native Communities |
Newcomers
There are over 41 million immigrants in America, and some have unique needs when it comes to managing their finances. Considerations like limited English proficiency and unfamiliarity with the U.S. banking system can make it hard to navigate the financial marketplace.
| DESCRIPTION | ACTIONS |
|---|---|
Checklist for opening an account (English) |
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Checklist for opening an account (Spanish) |
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Selecting financial products and services (English) |
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Selecting financial products and services (Spanish) |
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Ways to pay your bills (English) |
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Ways to pay your bills (Spanish) |
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Ways to receive your money (English) |
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Ways to receive your money (Spanish) |
People with disabilities
Millions of people with disabilities face significant obstacles as they go about their lives, including full participation in the mainstream financial marketplace and navigating Supplemental Security Income (SSI) benefits.
| DESCRIPTION | ACTIONS |
|---|---|
Focus on People with Disabilities |
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People with Social Security disability income can still qualify for a mortgage |
Young adults
Developing good financial habits early in life can help young people plan for their future and make wise financial decisions as adults.
| DESCRIPTION | ACTIONS |
|---|---|
How to protect vulnerable children from credit reporting problems |
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Dispute an error for a youth who is 18 or older if the error occurred before his or her 18th birthday |
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Dispute an error for a minor |
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Dispute an error that happened at 18 or older for youth who remain in foster care until age 21 |
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Help young people develop money skills |