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My bank/credit union lets me scan checks at home or on my phone. What is this?

This is a process called “remote deposit capture.” You scan or take a picture of the check, and the picture is sent to your bank or credit union for processing.

Using remote deposit capture can be convenient, but it may take longer than usual for processing the deposit, delaying when you can access your money.

The scan will capture the specific number on the check so that it can be identified on your statement. You can hold on to the check for your records, but don’t use it to make another payment, even to the same merchant, because your bank or credit union may reject it.

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We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

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