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Enforcement actions

When we take an enforcement action against an entity or person we believe has violated the law, we will post court documents and other related materials here.

The Bureau may enforce the law by filing an action in federal district court or by initiating an administrative adjudication proceeding. Administrative proceedings are conducted by an Administrative Law Judge, who holds hearings and issues a recommended decision. Proceedings are conducted in accordance with the Rules of Practice for Adjudication Proceedings .

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Date filed:

Seterus, Inc. and Kyanite Services, Inc.

On December 18, 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Seterus, Inc. (Seterus), a former mortgage servicer based in North Carolina, and Kyanite Services, Inc. (Kyanite).
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Nationstar Mortgage, LLC d/b/a Mr. Cooper

On December 7, 2020, the Consumer Financial Protection Bureau (Bureau) filed a complaint and proposed stipulated judgment and order against Nationstar Mortgage, LLC, which does business as Mr. Cooper (Nationstar).
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Specialized Loan Servicing, LLC

On May 11 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Specialized Loan Servicing, LLC (SLS), a mortgage-loan servicer in Colorado.
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Servis One, Inc., d/b/a BSI Financial Services

The Bureau today announced a settlement with BSI Financial Services (BSI), a mortgage servicer headquartered in Irving, Texas. BSI Financial Services is the...
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Fay Servicing, LLC

The Bureau took action against mortgage servicer Fay Servicing for failing to provide mortgage borrowers with the protections against foreclosure that are...
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CitiMortgage, Inc.

The Bureau took separate actions against CitiFinancial Servicing and CitiMortgage, Inc. for giving the runaround to struggling homeowners seeking options to...
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Residential Credit Solutions, Inc.

CFPB took action against Residential Credit Solutions, Inc. for blocking consumers’ attempts to save their homes from foreclosure.
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Green Tree Servicing, LLC

The Bureau and the Federal Trade Commission (FTC) took action against Green Tree Servicing, LLC, for mistreating mortgage borrowers who were trying to save...
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Flagstar Bank, F.S.B.

CFPB took action against Michigan-based Flagstar Bank for violating the CFPB's new Mortgages rules by illegally blocking borrowers' attempts to save their...
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SunTrust Mortgage, Inc.

The Bureau, Department of Justice (DOJ), Department of Housing and Urban Development (HUD), and attorneys general in 49 states and the District of Columbia...