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Fay Servicing, LLC

The Consumer Financial Protection Bureau (CFPB) today took action against mortgage servicer Fay Servicing for failing to provide mortgage borrowers with the protections against foreclosure that are required by law. The Bureau found that Fay violated the CFPB’s servicing rules by keeping borrowers in the dark about critical information about the process of applying for foreclosure relief. The Bureau also found instances where the servicer illegally launched or moved forward with the foreclosure process while borrowers were actively seeking help to save their homes. The CFPB has ordered Fay Servicing to stop its illegal practices and pay up to $1.15 million to harmed borrowers.

Related documents

Consent order


Consent Order Modification

Stipulation and Consent to Consent Order Modification

Second Consent Order Modification

Stipulation and Consent to Second Consent Order Modification

Press release

Consumer Financial Protection Bureau Takes Action Against Fay Servicing for Failing to Provide Mortgage Borrowers with Protections Against Foreclosure

Case docket

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