Reports

We study how consumers interact with financial products and services to help identify potential problems in the marketplace and achieve better outcomes for all. Review our reports and analyses to help inform your decisions, policies, and practices. And, see reports that we periodically prepare about the CFPB.

Data point: Mortgage trends

This Bureau Data Point article describes 2020 mortgage market activity and trends using data reported under the Home Mortgage Disclosure Act (HMDA).

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Consumer insights on managing funds at retirement

This report describes CFPB research on ways to help people make decisions for spending their retirement savings. The study explored ways to communicate retirement spending options, whether it is years before retirement or “just in time” when retirement is near.

Consumer complaint

Published MAY 31, 2017

Monthly Complaint Report, Vol. 23

The CFPB’s Office of Consumer Response hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints.

Consumer education and empowerment

Published MAY 26, 2017

CFPB Financial Well-Being Scale: Scale development technical report

This technical report describes the development and scoring procedures of the CFPB Financial Well-Being Scale.

Consumer complaint

Published JAN 05, 2017

Snapshot of older consumers and student loan debt

The number of consumers age 60 and older with student loan debt has quadrupled over the last decade in the United States, and the average amount they owe...

Consumer education and empowerment To Congress

Published OCT 31, 2016

2016 Financial Literacy Annual Report

The 2016 Financial Literacy Annual Report is a statutorily mandated report to Congress on the Bureau's activities and strategy to improve the financial...

Consumer education and empowerment

Published AUG 23, 2016

Report and Recommendations: Fighting Elder Financial Exploitation through Community Networks

Hundreds of communities across the United States have created collaborative networks to protect their older residents. This report highlights what elder...

Industry and markets

Published MAR 23, 2016

Recommendations and report for financial institutions on preventing and responding to elder financial exploitation

Banks and credit unions are uniquely positioned to detect elder financial exploitation and to take action. This advisory and report include best practices...

To Congress

Published OCT 29, 2015

2015 Financial literacy annual report

Empowering people to take more control over their economic lives is essential to our mission.

Industry and markets

Published JUN 03, 2015

A closer look at reverse mortgage advertisements and consumer risks

Ads for reverse mortgages are found on television, radio, in print, and on the internet, and many ads feature celebrity spokespeople discussing the benefits...

Consumer complaint

Published FEB 09, 2015

Snapshot of reverse mortgage complaints December 2011 – 2014

Reverse mortgages are a special type of loan that allows homeowners, 62 and older, to borrow against the accrued equity in their homes.

Consumer complaint

Published NOV 05, 2014

A snapshot of debt collection complaints submitted by older consumers

This snapshot provides an overview of the debt collection complaints we received from older consumers from July 2013 to September 2014.

Consumer education and empowerment

Published JUL 17, 2014

2014 Financial literacy annual report

Empowering people to take more control over their economic lives is essential to our mission.

Industry and markets

Published MAY 07, 2014

Snapshot of older consumers and mortgage debt

Older homeowners are carrying more mortgage debt than ever before.

Consumer education and empowerment

Published APR 18, 2013

Senior Designations for Financial Advisers

The Dodd-Frank Wall Street Reform and Consumer Protection Act directs the Office of Financial Protection for Older Americans in the Bureau (CFPB or Bureau)...

Industry and markets

Published JUN 28, 2012

Reverse Mortgages Report

Congress directed the CFPB to conduct a study on reverse mortgages as part of the Dodd-Frank Wall Street Reform and Consumer Protection Act.

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